copyright infringement case open, no response from Amazon
I have a Chinese seller that I have an active lawsuit against for copyright infringement. Their listing has already been pulled. They relisted again after they have been informed about the lawsuit. I am actively serving them at this moment.
I opened yet another complaint about copyright infringement a week ago on their new listing and have yet to hear any response from Amazon even though their feedback was stated as 1 to 2 days for a response. The complaint is still pending review.
How do I expedite this complaint? I have tried to use the proper channels to expedite my request but got this response:
This is not the correct channel to submit your request. We are only able to process requests regarding previously submitted reports of infringement.
No idea why that doesn't pertain to my case as it appears to be exactly what I am doing.
copyright infringement case open, no response from Amazon
I have a Chinese seller that I have an active lawsuit against for copyright infringement. Their listing has already been pulled. They relisted again after they have been informed about the lawsuit. I am actively serving them at this moment.
I opened yet another complaint about copyright infringement a week ago on their new listing and have yet to hear any response from Amazon even though their feedback was stated as 1 to 2 days for a response. The complaint is still pending review.
How do I expedite this complaint? I have tried to use the proper channels to expedite my request but got this response:
This is not the correct channel to submit your request. We are only able to process requests regarding previously submitted reports of infringement.
No idea why that doesn't pertain to my case as it appears to be exactly what I am doing.
21 respuestas
Sandy_Amazon
Hello @Seller_Bh5toka1ycay2
My name is Sandy from the Community Manager team.
We cannot expedite requests if they are under review. The team is checking the information and especially with a lawsuit filed, there are many things to check.
Please allow the report a violation team to review your case within the next 5 business days. If you don't hear a reply from them by next week, please let me know.
Sandy
Sandy_Amazon
Hi @Seller_Bh5toka1ycay2
Thanks for the information.
Legal came back and mentioned they are taking a look into your case. Especially when you provided the lawsuit within DMCA timeline, and Amazon updated records accordingly to not reinstate.
I think they will respond within next week but I'll keep you updated. Thank you!
Sandy
Seller_Bh5toka1ycay2
That's encouraging news. I'll look for their final response. thanks again.
Seller_Bh5toka1ycay2
hi Sandy,
They finally approved it and took down the offending sellers listing! Yay! Thank you for helping me out.
I do have a question. It seems that since I opened the complaint and mentioned the law suit that it redirected my complaint to legal which really slowed down the case analysis. In the past, my IP complaints have been attended to within a few days instead of weeks. Do you recommend that if/when the seller again reslists that I do not mention the lawsuit until I need to OR should I have given them more details?
What, if any impact does the seller relisting constantly when they keep getting dinged for copyright issues does this put on their seller account? It seems to me they can just get dinged, wait a while, relist, get dinged, rinse and repeat without Amazon penalizing them. I know they are aware of an active lawsuit.
Sandy_Amazon
Hi @Seller_Bh5toka1ycay2
Great to hear!
Yes the legal team came back to me and mentioned they took action. I'm glad I was able to help you.
In the future, if you do have any legal claims it would be better to include those in the case. However, note that if the case is still open it may take longer for the team to look into the situation.
Also once your trademark is registered, it would be easier for Amazon to make the decision as well.
If you come across this issue again, please let me know. Happy to assist since I understand the history and have contacts!
Sandy
Seller_nnqcPtvRa45aE
Seller_nnqcPtvRa45aE
Hi Sandy! I was wondering if you could also assist me on a similar situation? I submitted an infringement claim on a Chinese manufacturer who has stolen my product. I am brand registered with a trademark as well as a copyright on my product, so Amazon approved the take-down request for ONE variation of their product. They currently have another variation that is still up. I submitted the same take-down request for this listing too, but still no word from Amazon after about 2 weeks. The seller reached out to me and told me to revoke my infringement claim. I am currently in talks with them about revoking the infringement since they seem like they are willing to comply with my requests to change all of their listing photos (they've stolen my hand-drawn illustrations and added them to their photos) as well as to leave the market. I am wondering if I can resubmit an infringement claim after it's been revoked, assuming they somehow do not follow through on their end to leave the market? They are definitely aware they are in the wrong, and both of us have agreed that we do not want to take this to court if we do not have to. Thanks Sandy.
Sandy_Amazon
Hi @Seller_nnqcPtvRa45aE
Thanks for the mention.
Yes I'd be happy to help but would like to assist on your own discussion post. I'll comment on this one you posted!
Sandy
