Hello everyone,

I'm facing a significant issue with my product (Prayer Mat, ASIN: B0CM9TMHJ7) where the listed package dimensions on Amazon are incorrect, causing a substantial increase in my fees.

Listed Dimensions on Amazon:

Size: 15.86 X 14.37 X 1.42 inches

Weight: 1.191 pounds.

Actual Dimensions:

Size: 12.2 X 13.4 X 1.2 inches

Weight: 1.2 pounds.

Due to this discrepancy, my fulfillment fees have doubled from $5.37 to $10.75. Despite multiple attempts to resolve this issue through support (Contact IDs: 14742606571, 14801739151, 14862520561, 15116723411), including written and phone communications, and providing photographic evidence of the actual dimensions with a tape measure, the issue persists.

The packaging of the Prayer Mat might be contributing to the measurement error. It is folded several times and vacuum-sealed, resulting in soft, empty edges that could be inaccurately measured by automated systems.

I am appealing to the moderators and experienced sellers here for guidance and support. Could @Bryce_Amazon , @KJ_Amazon , @Danny_Amazon or anyone who has faced similar issues please advise on how to get Amazon to reevaluate the measurements? Any assistance or insight into further steps I can take would be greatly appreciated.