I ask cotomer to retund product after A to Z claim refunded the amount
Subject: Urgent: Customer Refusing to Return Product and Unfair Account Deactivation
Dear Amazon Support Team,
I am reaching out regarding an issue with a customer who has refused to return the product despite receiving a full refund. Instead, the customer appears to be hoping to keep the product for free. Furthermore, the customer contacted Amazon to request the deactivation of my account, falsely claiming that I communicated outside of Amazon, which is untrue.This situation feels unfair, as I have fulfilled my obligations as a seller, and the customer is neither returning the product nor providing any response. I would appreciate Amazon’s support in resolving this matter and ensuring fairness for sellers.Please review my case and help reactivate my account and protect my business from such misuse.Thank you for your assistance. I look forward to your prompt response.
Order ID: 702-5441653-8653022
I ask cotomer to retund product after A to Z claim refunded the amount
Subject: Urgent: Customer Refusing to Return Product and Unfair Account Deactivation
Dear Amazon Support Team,
I am reaching out regarding an issue with a customer who has refused to return the product despite receiving a full refund. Instead, the customer appears to be hoping to keep the product for free. Furthermore, the customer contacted Amazon to request the deactivation of my account, falsely claiming that I communicated outside of Amazon, which is untrue.This situation feels unfair, as I have fulfilled my obligations as a seller, and the customer is neither returning the product nor providing any response. I would appreciate Amazon’s support in resolving this matter and ensuring fairness for sellers.Please review my case and help reactivate my account and protect my business from such misuse.Thank you for your assistance. I look forward to your prompt response.
Order ID: 702-5441653-8653022
0 respuestas
Seller_7LrAV0m5llaI7
The customer can only return an item that they have in their possession, if the item didn't arrive, they can't return it.
Seller_7LrAV0m5llaI7
Customers are only able to return products that they received on time delivery.
If they have not received the order, they can't return it, as there is nothing to return, since the customer didn't receive the item.
You, as the seller, are responsible for ensuring on time delivery, and ensuring that the product is actually in the posession of the customer. If the customer does not have possession of the product (misdelivery to wrong address, lost in transit, stolen after delivery due to no signature requirement), it falls on you.
Seller_xJx7vH6fvZFD9
You need to provide more details.
1) You customer has been refunded but do you have a signature proof that the customer has received the product? It is mandatory on Amazon if you want to protect your company. Are you taking for granted that the customer has received the product or do you have proof? You should note that many times the tracking information can incorrect say ''delivered'' and in fact it was delivered to the wrong address or some other issue happened. You need a signature.
2) What is the reason listed for account deactivation? It would help if you can post a screenshot.
