Hi @Honey_Lip

Based of the description in your post, it sounds as though you are dealing with a related accounts issue.

In this scenario, we have found shared information between you and the account to which you are linked. This does not mean that you necessarily own the other account, but rather there is a link between the two of them. The other account has been deactivated for policy violation. Due to the shared information between the two accounts, your account has also been deactivated.

When the account was deactivated, you would have received a performance notification stating the name of the account to which you are linked. If that account name happens to be the same as your own account, this may be a scenario where you may have opted for global registration at the initial creation of your account. This allows sellers to create selling accounts in multiple Amazon stores worldwide through one registration application.

These accounts are linked together and use a single sign-on in Seller Central so that you can log into the accounts with a single email address and password. Since you have one set of login credentials, you may believe you have only one account, but that is not always the case if you registered in more than one region. Region examples would be the North American region containing the US, Canada, and Mexican marketplaces whereas the European regions would include the UK, France, and Germany marketplaces.

To resolve your issue, you will want to login to each marketplace from the drop down in seller central and navigate to the performance notifications to see any outstanding issues. You can find the marketplace specific issue from the performance notifications within that marketplace. If you have any questions regarding the reinstatement of the affected marketplace, please create a new thread from that marketplace so that we can better assist you and avoid confusion.

Once the affected marketplace has been reinstated, you can then come back to your initial marketplace and request reinstatement.

If the name is different from the name of the your account (if the accounts are truly two completely different accounts), please consider the following:

- Have you had any third party assisting you with the account?

- Who all has user permissions within the account?

- If applicable, what is your relationship to these people?

- Do any of these individuals have their own selling accounts? Examples could be family members, current or former employees, or third party entities.

- If so, what information could have been shared between the accounts?

- If applicable, do these individuals still have access to your account specifically?

Once you have determined the answers to these questions, you will then want to create and submit a plan of action that details the results of your investigation, where, when, and what kind of information was shared between the two accounts, and how this contact will no longer take place in the future.

Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.

Regards,

Troy