Hi there @Seller_KayL16Vd2ewYk,

Thank you for utilizing the Seller Forums! I appreciate the amount of information you have provided here.

"We have been facing an issue regarding bank account verification from about 10 -14 days. We have been submitting bank account statement for verification meeting all the requirements i.e.

1.Account Holder Name should be mentioned and should match with name in Amazon Deposit Method

2.Account Number to match with Amazon Deposit Method Account Number

3. Statement should not be older than 180 days.

4. Should not be a screenshot but a pdf issued by bank.

We are meeting all above requirements. Amazon has also disburse amount in this bank account recently. It's a Payoneer personal Bank Account.

After re submitted various bank documents we get the same reply unable to verify with all above reasons mentioned. We have also tried re-adding bank account information but still the account is now assigned to .mx and .ca marketplaces and when we assign it to US marketplace it says bank account needs to be verified first. "

I understand you are needing to verify your bank account to remain compliant with the INFORM Consumers Act. However, you are running into issues when you submit the requested information as they are being rejected.

Anytime the information on your account is changed, this will re-trigger the INFORM verification process.

Account statements provided by an e-commerce payment service providers such as Payoneer, Hyperwallet, World First, and Alipay are acceptable.

Other than the criteria you have provided in your post, you also must make sure that your document meets the document requirements and the following criteria:

• Must be issued within the last 180 days and show the issuing date, due date, or transaction dates.
• Must have the financial institution details to show at least one of the following details: bank name, bank stamp, bank signature, or bank logo.
• Must have the name and address of the account holder.

Did your document show a full statement? This would show any transactions in addition to your balance and the rest of the information?

"After re submitted various bank documents we get the same reply unable to verify with all above reasons mentioned. We have also tried re-adding bank account information but still the account is now assigned to .mx and .ca marketplaces and when we assign it to US marketplace it says bank account needs to be verified first. "

Is that the only message you are receiving when you assign the method to the marketplace? I know there have been a few technical errors being encountered through this process and I just want to ensure I am addressing all concerns and have the correct information here.

Stevie.