Why Am I Being Asked for Identity Verification Again on Amazon?
Hello,
I'm a new seller on Amazon. I completed the seller identity verification process when I created my account last year but never listed a product. Now that I've started listing my products, Amazon is asking me to do the video call verification again. I'm a bit confused about why I need to verify my identity a second time. During the initial verification, I provided my government ID (Driver's License) and a credit card statement.
Thanks!
Why Am I Being Asked for Identity Verification Again on Amazon?
Hello,
I'm a new seller on Amazon. I completed the seller identity verification process when I created my account last year but never listed a product. Now that I've started listing my products, Amazon is asking me to do the video call verification again. I'm a bit confused about why I need to verify my identity a second time. During the initial verification, I provided my government ID (Driver's License) and a credit card statement.
Thanks!
0 respuestas
Seller_kNAboD6kRgVt7
If you don't use your account for a lengthy time, starting to use it can trigger the reverification. Or sometimes if you make a change in your account info such as address or banking info. And just so you know for the future here, Amazon is often not consistent or logical. Good luck to you.
Sunnie_Amazon
Hello, @Seller_XetbCP9inKWge,
Thank you for reaching out through the Forums. This is Sunnie, from Amazon.
I reviewed your account, and I found a notification explaining why you're going through the process again. You can find this message under Performance > Performance Notifications, titled "Action Required: Verify your Selling on Amazon account".
If you would like to talk to an Account Health specialist, please click on the 'Call me now' button located in the top right corner under Performance > Account Health.
Regards,
Sunnie
