USPS issue with invalid or used shipping labels
We identified a USPS system issue that affected some shipping labels purchased on multiple shipping label software programs, including Amazon Buy Shipping and Veeqo. Some labels were incorrectly marked as used or displayed invalid tracking information.
On February 27, 2025, we implemented a fix to help prevent this issue from recurring and will provide refunds for labels that couldn’t be used. USPS has informed us that they’ll still deliver any package that was accepted with duplicate tracking information.
If your orders were affected, we’ll take the following actions to protect your account:
- Amazon account health protection: Any affected orders will automatically be protected from impacts to your Amazon account health metrics, including On-time delivery rate, Order defect rate, Valid tracking rate, and Late shipment rate. No action is required of you. We’ve identified impacted orders and will update your account health metrics by March 7, 2025. For issues with other selling channels, we recommend that you contact their respective seller support.
- Refunds on labels purchased: We’ll refund your original payment method for the amount you paid for shipping on any impacted USPS label you purchased on Amazon Buy Shipping or Veeqo. You can expect this refund by approximately March 31, 2025, and no action is required of you.
- A-to-z claim refunds: Labels purchased on Amazon Buy Shipping and Veeqo already include protection from A-to-z claims related to delivery issues, as long as you shipped on time. If you received an A-to-z claim due to this issue, we’ll automatically fund the buyer reimbursement and the customer-reported claim will not be counted against your order defect rate. No action is required of you.
We're working hard to support you through this inconvenience.
USPS issue with invalid or used shipping labels
We identified a USPS system issue that affected some shipping labels purchased on multiple shipping label software programs, including Amazon Buy Shipping and Veeqo. Some labels were incorrectly marked as used or displayed invalid tracking information.
On February 27, 2025, we implemented a fix to help prevent this issue from recurring and will provide refunds for labels that couldn’t be used. USPS has informed us that they’ll still deliver any package that was accepted with duplicate tracking information.
If your orders were affected, we’ll take the following actions to protect your account:
- Amazon account health protection: Any affected orders will automatically be protected from impacts to your Amazon account health metrics, including On-time delivery rate, Order defect rate, Valid tracking rate, and Late shipment rate. No action is required of you. We’ve identified impacted orders and will update your account health metrics by March 7, 2025. For issues with other selling channels, we recommend that you contact their respective seller support.
- Refunds on labels purchased: We’ll refund your original payment method for the amount you paid for shipping on any impacted USPS label you purchased on Amazon Buy Shipping or Veeqo. You can expect this refund by approximately March 31, 2025, and no action is required of you.
- A-to-z claim refunds: Labels purchased on Amazon Buy Shipping and Veeqo already include protection from A-to-z claims related to delivery issues, as long as you shipped on time. If you received an A-to-z claim due to this issue, we’ll automatically fund the buyer reimbursement and the customer-reported claim will not be counted against your order defect rate. No action is required of you.
We're working hard to support you through this inconvenience.
167 respuestas
Seller_DN2uxQNeRciX8
Based on the information indicated by news Amazon 1 month ago,
that if Sellers receive A-Z claim based on the US postal system issue that, the seller would automatically be addressed and seller would be automatically funded and not counted against the order defect rate. It indicates that no action is required of us. However I have received over (10) A-Z claims in the last month based on this USPS issue and the claim was counted against my ODR.
Yesterday I submitted appeals for the claims and Amazon replied that they are upholding their decision . They have not honored what they were supposed to in not holding the seller liable even though labels were purchased through Amazon buy shipping and were shipped on time. please help us
Seller_xlf3vF516IRli
@KJ_Amazon Well I need help with POSTAGE REFUND for CASE ID 17494770951.
ORDER # 111-6118444-6892248
Not only did they not refund this postage, but they CHARGED me an additional $.44 for a CARRIER ADJUSTMENT CHARGE... For postage I DID NOT PURCHASE ON AMAZON. This transaction was Absolutely 100% paid for on PirateShip. I also have absolute proof that it did NOT weigh 4.8oz as they are claiming on the adjustment charge. I get EVERY package scanned at the post office and this one weighed 2.8oz. So not only is Amazon NOT refunding this postage that I submitted a refund request for, but they ALSO falsely levied an adjustment they were not entitled to receive money for.
The original Shipping label was NOT USED and a REFUND was Requested...
I guess we now have absolute PROOF as well that Amazon is Charging people for Postage Adjustments just willy nilly with NO PROOF they even paid for the postage in question. USPS did NOT levy this adjustment charge. It would have been charged to MY PIRATE SHIP ACCOUNT if there was one because THIS POSTAGE WAS NOT PAID FOR ON AMAZON. I need help getting a refund for BOTH of these charges apparently now.
Seller_qa3jEvxx9StPs
"Refunds on labels purchased: We’ll refund your original payment method for the amount you paid for shipping on any impacted USPS label you purchased on Amazon Buy Shipping or Veeqo. You can expect this refund by approximately March 31, 2025, and no action is required of you."
I am getting a bunch of rejections on postage refunds. How do I fight this and get my money back?
KJ_Amazon
Hello @Seller_xlf3vF516IRli. I reviewed your posts and have questions about the below section:
Where do you see the original tracking number for the Buy Shipping label? Or did you keep a separate note of that when you purchased it?
KJ_Amazon
Seller_EkbLZUYSpmJEy
On March 27, 2025, Amazon charged us adjustments on two recycled USPS labels purchase through Amazon Buy Shipping.
- Order 114-5869435-7203411 for $0.43 - Tracking 9300120111412392163377 - Purchased 2/25/2025
- Order 112-4315257-3386635 for $1.29 - Tracking 9300120111412394754726 - Purchased 2/26/2025
Both labels were said to be adjustments because of weight; however, we have sent out 1,000s of these items in the same packaging and weight for years.
@KJ_Amazon ... these are obvious mistakes caused by the Amazon Buy Shipping issue. Can we expect a refund of these charges?
Seller_VYp6pc9C2mf1p
We had 1000's of affected labels, and we have seen no such refunds that stated would be given with no action required by us. All our labels were purchased through Veeqo. and I have contacted them and told them the same. We had hundreds of orders refunded through the other marketplaces because of this bad label issue, and them showing deliveries to other states and dates. This has caused so much frustration and cost to us, I am surprised this label refund issue hasn't been addressed sooner then today, the 31st. I don't have faith that it will be refunded before end of day today either.
KJ_Amazon
Hello @Seller_VYp6pc9C2mf1p
Can you please share a Case ID where you detailed any issues with these shipments/labels?
Were your shipments not delivered, or was the issue strictly frustration over the duplicate tracking details?
Seller_mP8cPFNXOoySV
We've experienced postage refund rejection, as well, for a USPS Ground Advantage label purchased through Amazon Shipping Services on February 26, 2025.
The original USPS Ground Advantage label purchased through Amazon Shipping Services (TrackingID 9300120111412395416265) was determined to be recycled and so immediately canceled.
A second USPS Ground Advantage label which was not recycled was purchased through Amazon Shipping Services (TrackingID 9300120111412395631385) and used.
The request for postage refund for TrackingID 9300120111412395416265 was rejected due to "The item is in the mailstream".
Seller Support CaseID 17507285581 was opened & subsequently closed by/with Seller Support stating "that to request a refund you have to go to Manage Order in Seller Central". That is what we originally did - resulting in the postage refund request being rejected.
The transaction detail for the OrderId clearly reflects two postage purchases on February 26th using Amazon Shipping Services. One for the recycled TrackingID (subsequently canceled) and one for the TrackingID actually used to ship.
Seller_VYp6pc9C2mf1p
Hello @KJ_Amazon
I never filed any Case ID's. We printed over 3500 labels from Feb 18th to the 27th, with at least over half being duplicate tracking details. Are suggesting I would have needed to take the time to file thousands of cases? When the announcement came out stating what was being done, it stated full well, Affected labels will be refunded by the 31st, with no action required by us, so why would I feel the need to file case ID's. Also, these labels were printed through veeqo, so I can not file case ID's for orders from other marketplaces on Amazon.
The other marketplaces, you know who I am talking about, just were refunding orders within about 72 hours after tracking numbers were provided, because their system would pull the tacking info from the USPS, and it would show the packages already delivered at a previous date, in a completely Different city. They were PROACTIVELY issuing refunds (cutsomers were not even asking for refunds), because they saw us as issuing invalid/misleading/fraudulent tracking numbers.
I guess this statement, "We’ll refund your original payment method for the amount you paid for shipping on any impacted USPS label you purchased on Amazon Buy Shipping or Veeqo. You can expect this refund by approximately March 31, 2025, and no action is required of you." Was just vague enough, that we wouldn't really understand what labels would be refunded? In my opinion, any label we received that were a duplicate of an already used label, is an impacted label.
So I guess, why would you ask if my shipments were not delivered? How would I know, I don't have valid tracking information, or anyway to look it up. I am not going to call the post office and slowly go through 1500-2000 labels, or however many it was, I know its in the thousands, so they can verify to me that packages were delivered. It wouldn't do any good anyway, because I can't take that information back to the other marketplaces and say. hey, look the USPS said this was delivered, give me back what you refunded.
What do you mean, strictly frustration? After reading the above, can you not see and understand the mess this has caused?
If there is a way to directly email you, I can email you the list of tracking numbers that I was researching, which seemed to be over half of every label purchased, but I stopped researching them when you announced any impacted labels would be refunded.
KJ_Amazon
Order #: 111-2839249-2116227
Case ID (for feedback): 17316725281
The team completed their review of this order. The team reimbursed the seller account for the order and removed any ODR effect. I am glad this was cleared up and am sorry for the delay.
KJ_Amazon
Hello @Seller_VYp6pc9C2mf1p Can you file an Amazon support case about the recycled labels and share that Case ID, or can you share an Order ID that had this issue? If so, I can open a direct case for you to send information that I can share with our partner teams for review.
Seller_1y1nV7ktQvOlL
GUYS!
SAME PROBLEM IS HAPPENING RIGHT NOW WITH USPS GROUDN ADVANTAGE LABELS, OUR OMS WARNED US AGAIN!
BE CAREFUL, CHECK USPS WEBSITE BEFORE USING THE LABEL OR USE AN OMS
Seller_hMIK0M9OsKb5U
This is happening again. 2 days ago. I just had the same customer order more and when I looked at his previous order I found the label was used and delivered earlier this month to another state.
usps 9300110571012532069935, order 112-3950839-0241855 shipped 4/22/25 I have not opened a case.
Seller_caxg0X2SvxRpR
This issue is still ongoing and it is confusing buyers.
Seller_jtRTGWgCv8i3L
Same issue again all over again. How were things not put in place previously to ensure this didn't happen again? To have the same issue all over again now....
