IRRESPONSIBLE BEHAVIOR OF THE AMAZON MEXICO PERFORMANCE TEAM
Hello,
In this article, I will describe all the difficulties I've experienced.
I am a company that delivers products quickly and efficiently. I always handle returns and comply with all Amazon rules and policies. I never leave any customer dissatisfied, I respond to messages as quickly as possible, and I fulfill all my responsibilities completely.
However:
A customer claims that the product didn’t arrive and opens an A-to-Z claim. We check and see a “wrong address” warning, and the same customer sends a message asking for a return. Before I can respond, they leave a 1-star review.
A customer wants to return the product, opens an A-to-Z claim before I can reply, and leaves a 1-star review.
I offer the fastest option, send the product again to ensure the customer is not left in a bad situation, provide all the shipping details, but the customer gets confused and leaves a bad review.
I can’t explain myself to the performance team in any way.
I request to have bad reviews removed, and they say they will remove them if there is profanity, but there is a customer who wrote a 1-star review with profanity, and they haven't removed it.
I am explaining everything transparently in the A-to-Z complaints, saying it’s an attack and not goodwill, and sharing the entire process. I thank them for contacting us but tell them we won’t remove the review.
Are we liars in Amazon’s eyes?
If you read all the customer messages, you’ll see this and understand why I’m saying this. They stand behind their decision without conducting any review or removing the bad review.
So, I am fighting against the indifference of the performance team, even though we are in the right.
Additionally,
They are reviewing my account, and everything happens during this process.
I am a seller paying $20,000 in fees to Amazon.
It should be equal for all sellers, not just me.
They should listen to us.
They should respond to the issues where we are right.
They should at least help us a little bit.
I think this situation is entirely related to the local management.
There are other sellers or malicious customers attacking the store here, and they are everywhere in the world.
If we change our perspective a bit, the world would be a better place.
IRRESPONSIBLE BEHAVIOR OF THE AMAZON MEXICO PERFORMANCE TEAM
Hello,
In this article, I will describe all the difficulties I've experienced.
I am a company that delivers products quickly and efficiently. I always handle returns and comply with all Amazon rules and policies. I never leave any customer dissatisfied, I respond to messages as quickly as possible, and I fulfill all my responsibilities completely.
However:
A customer claims that the product didn’t arrive and opens an A-to-Z claim. We check and see a “wrong address” warning, and the same customer sends a message asking for a return. Before I can respond, they leave a 1-star review.
A customer wants to return the product, opens an A-to-Z claim before I can reply, and leaves a 1-star review.
I offer the fastest option, send the product again to ensure the customer is not left in a bad situation, provide all the shipping details, but the customer gets confused and leaves a bad review.
I can’t explain myself to the performance team in any way.
I request to have bad reviews removed, and they say they will remove them if there is profanity, but there is a customer who wrote a 1-star review with profanity, and they haven't removed it.
I am explaining everything transparently in the A-to-Z complaints, saying it’s an attack and not goodwill, and sharing the entire process. I thank them for contacting us but tell them we won’t remove the review.
Are we liars in Amazon’s eyes?
If you read all the customer messages, you’ll see this and understand why I’m saying this. They stand behind their decision without conducting any review or removing the bad review.
So, I am fighting against the indifference of the performance team, even though we are in the right.
Additionally,
They are reviewing my account, and everything happens during this process.
I am a seller paying $20,000 in fees to Amazon.
It should be equal for all sellers, not just me.
They should listen to us.
They should respond to the issues where we are right.
They should at least help us a little bit.
I think this situation is entirely related to the local management.
There are other sellers or malicious customers attacking the store here, and they are everywhere in the world.
If we change our perspective a bit, the world would be a better place.
0 respuestas
Seller_r4ALNI1D46GAK
I agree, they should listen to us, they should at least help us a little bit.
Seller_UvxQAKDBeSQS5
I am very sorry about your experience, but don’t have very high expectations; these problems are an everyday occurrence.
Amazon customers are very spoiled with certain fraudulent behaviors, all under the shelter and protection of Amazon.
Apparently Amazon forgets that we are also their customers, because we are the ones who sell on their platform, we pay to sell on their platform, and we pay for each sale that is made on their platform, in addition to paying for the shipping they offer as free.
If they are not willing to help their sellers, they might as well close the platform and sell everything directly, after all, it's something they do with products that work to grab the whole pie and not share it by putting ridiculously low prices with which we cannot compete.
