Amazon refunded the customer regardless of me sending a replacement. Now does not want to reimburse me...
Amazon refunded the customer regardless of me sending a replacement. Now does not want to reimburse me...
The rules state:
The customer requested a free replacement via the Online Return Center, you shipped the replacement and the customer sent back the incorrect item or the original item in an unsellable condition. Note: You must submit the reimbursement claim for the replacement order within 60 calendar days after receiving the original item. The customer requested a free replacement via the Online Return Center, you shipped the replacement and Amazon issued a refund to the customer.
When I pasted this on the claim their response was:
We understand that you may not agree, however, we stand by our decision. We cannot share any further information and we may not reply to further communications about this issue.
HHow Can I escalate this?
Amazon refunded the customer regardless of me sending a replacement. Now does not want to reimburse me...
Amazon refunded the customer regardless of me sending a replacement. Now does not want to reimburse me...
The rules state:
The customer requested a free replacement via the Online Return Center, you shipped the replacement and the customer sent back the incorrect item or the original item in an unsellable condition. Note: You must submit the reimbursement claim for the replacement order within 60 calendar days after receiving the original item. The customer requested a free replacement via the Online Return Center, you shipped the replacement and Amazon issued a refund to the customer.
When I pasted this on the claim their response was:
We understand that you may not agree, however, we stand by our decision. We cannot share any further information and we may not reply to further communications about this issue.
HHow Can I escalate this?
0 respuestas
Seller_OvL8C4BJWiuS9
What was the reason for the refund?
Joey_Amazon
Hello @Seller_XxkqAEQZDpcPX,
Thank you for utilizing the forums!
If you wish, please share the Order ID associated with this issue. I can take a look and determine the best path forward for you.
Cheers,
Joey
