Dear Amazon Seller Support Team,

I’m writing to seek assistance in reactivating my Amazon seller account, which was deactivated about 6 months ago. I believe there has been a misunderstanding regarding my actions, and I would like to explain the situation and request your support in resolving this matter.

Key Points:

1. Creation of a Second Account (Temporary Measure): 1.5 years ago, I created a second Amazon seller account for communication purposes when I encountered login issues with my primary account. I deleted the second account as soon as the primary issue was resolved, with no sales or activity on the second account. Over the 7-8 months of active selling on my primary account, I successfully sold around 247 products. However, despite my compliance, my primary account was deactivated on April-2024

2. Virtual Assistant Involvement: I had hired a virtual assistant who failed to provide proper invoices for the listed products. Once I realized this, I ended the business relationship and returned the unsold products. There were no product complaints during this time. I shared all relevant details with Amazon, aiming to be fully transparent.

3. Full Documentation Submitted: I have submitted all requested documents several times, including my passport, LLC registration papers, utility bills, and bank statements (both Payoneer and local). I also underwent two rounds of video verification. Despite this, I’ve only received generic responses from Amazon, stating that they cannot verify my information, without specifying what more is required.

4. Account Deactivation: My account was deactivated despite all my efforts and compliance with Amazon’s requests. The lack of clear communication from Amazon has made it difficult for me to understand the exact issue and how I can resolve it.

5. LLC Expiration and Future Plans: My LLC is expiring soon, and without the reactivation of my account, renewing it wouldn’t make sense. I’ve invested a lot of time and resources into this business and want to continue operating in compliance with Amazon’s policies.

Plan of Action:

1. Root Cause:

The second account was created to resolve login issues and was deleted immediately after the issue was fixed.

The virtual assistant didn’t provide proper invoices, and I took swift action by terminating the business relationship and returning unsold products.

2. Corrective Actions:

I deleted the second account as soon as the issue was resolved, complying with Amazon’s one-account policy.

I’ve submitted all requested documents and completed video verifications to verify my identity and business.

3. Preventive Measures:

Moving forward, I will strictly adhere to Amazon’s one-account policy.

I will only work with trusted partners who can provide proper documentation.

I have completed extensive Amazon-related training to ensure my business complies with all policies.

I’ve been fully transparent, and I’ve acted in good faith throughout this process. I kindly request that Amazon review my case thoroughly and reactivate my account so I can continue running my business in compliance with your policies.

Thank you for your time, and I look forward to a prompt resolution.