USPS Shipping Insurance Claims - Post Office wants me to tell customer to take packaging in for inspection....?
First off, I truly appreciate anyone that reads this and provides their input.
I've been running into issues when it comes to shipping insurance claims, specifically USPS.
After filing this specific claim, I'm told by USPS claims support that I need to ask the customer to take the damaged packaging and contents to their nearest Post Office for inspection. Plus, I need to have the customer and the postal worker fill out paperwork to ensure the proper documentation is filed and uploaded for claim approval. This is on an FBM order for $51.36. The company I work for ships about 40-50 packages a day. Is this the standard procedure?
Under declared value, it says it is "insured by USPS / U-PIC", but received this response from emailing U-PIC,
"Unfortunately, Amazon recently decided to disable the option to add our 3rd party shipping insurance coverage to USPS ground advantage shipments, valued at $100 or less since this select service includes an automatic $100 worth of liability coverage that is available for you to claim directly through the carrier.
The following changes made by Amazon were not our decision and were beyond our control. However, these changes have and will affect any available coverage through UPIC for these shipments.
Although your shipment/s will still display insured through USPS/UPIC they will not be claimable through us since no insurance fees or premiums are being billed or collected by UPIC, it will need to be claimed directly through the carrier.
We apologize for any inconvenience; however, due to these reasons the following shipment is not claimable through UPIC."
_____________________________
Does anyone have any best practices for USPS insurance claims?
Would you ask the customer to take the damaged packaging and contents to USPS for inspection on an item less than $100.
Again, I appreciate your time and input.
Thank you in advance :)
USPS Shipping Insurance Claims - Post Office wants me to tell customer to take packaging in for inspection....?
First off, I truly appreciate anyone that reads this and provides their input.
I've been running into issues when it comes to shipping insurance claims, specifically USPS.
After filing this specific claim, I'm told by USPS claims support that I need to ask the customer to take the damaged packaging and contents to their nearest Post Office for inspection. Plus, I need to have the customer and the postal worker fill out paperwork to ensure the proper documentation is filed and uploaded for claim approval. This is on an FBM order for $51.36. The company I work for ships about 40-50 packages a day. Is this the standard procedure?
Under declared value, it says it is "insured by USPS / U-PIC", but received this response from emailing U-PIC,
"Unfortunately, Amazon recently decided to disable the option to add our 3rd party shipping insurance coverage to USPS ground advantage shipments, valued at $100 or less since this select service includes an automatic $100 worth of liability coverage that is available for you to claim directly through the carrier.
The following changes made by Amazon were not our decision and were beyond our control. However, these changes have and will affect any available coverage through UPIC for these shipments.
Although your shipment/s will still display insured through USPS/UPIC they will not be claimable through us since no insurance fees or premiums are being billed or collected by UPIC, it will need to be claimed directly through the carrier.
We apologize for any inconvenience; however, due to these reasons the following shipment is not claimable through UPIC."
_____________________________
Does anyone have any best practices for USPS insurance claims?
Would you ask the customer to take the damaged packaging and contents to USPS for inspection on an item less than $100.
Again, I appreciate your time and input.
Thank you in advance :)
0 respuestas
Seller_LVZcgxAgZ2xBv
Best practices for USPS: Don't believe a word of their promises about "insurance."
You won't get your money back. No customer will save the packaging, much less go down to the PO on your behalf.
Even if you're lucky enough to have a photo from the customer of the shredded packaging, you will STILL get denied by the USPS drones.
When I complained to my USPS business liaison about damaged USPS Priority Mail packages, he basically shrugged.
Manny_Amazon
Hello @Seller_GYvRLyMhDWbLz,
It looks like there's a related thread in which a similar situation came up.
Claims for loss and damage are managed directly between sellers and the carrier, with the requirements set by the carrier. Below is the Amazon help page for loss and damage claims, with the direct link to the USPS website page for claims.
"To file a claim with USPS for the first $100 of Express Mail insurance or for the first $50 of Priority Mail insurance, go to File a Claim on the USPS website."
See section "USPS package insurance via U-PIC" in the link above for further information about this process.
Please let us know if there's any other questions regarding the information shared above. You can also contact Selling Partner Support anytime.
Manny_Amazon
