Amazon Mexico taking money out of my BANK account for no reason...
So I deleted my method of charge payment and am now completely locked out of my US Amazon account. They take either exactly $7 or $15 and have done it multiple times to the point that I thought my card was compromised and got a new one. Can I just be done with having a Mexico store on my account?
Amazon Mexico taking money out of my BANK account for no reason...
So I deleted my method of charge payment and am now completely locked out of my US Amazon account. They take either exactly $7 or $15 and have done it multiple times to the point that I thought my card was compromised and got a new one. Can I just be done with having a Mexico store on my account?
0 respuestas
Seller_OvL8C4BJWiuS9
The .com account is a unified account that includes Mexico, Canada and the US and the charges for all three equal $39.99.
Seller_7LrAV0m5llaI7
It's part of the north american unified account. They are taking their 1/3 is MX of the $39.99 USD + tax that you agreed to pay every month to have your North American unified seller account
1/3 goes to Amazon Canada, 1/3 Goes to Amazon USA, 1/3 Goes to Amazon Mexico
Seller_nRFmxiQg4EGrw
Put your .mx store on vacation, and make sure that there are no listings on it.
Do the same with .ca if you don't sell in Canada.
Then your entire monthly fee will come out of your .com account, rather than being spread over the marketplaces; but total amount charged will not change.
Seller_7LrAV0m5llaI7
If you have a balance in the marketplace for them to debit from, yes.
Steve_Amazon
Hi @Seller_CmshUavOnct7V,
Steve from Amazon here, thank you for reaching out. I am reaching out to see if you are still having trouble accessing your account? I do see that a valid charge method is needed however that should not impact accessing the account.
Please see below for some trouble shooting steps when trying to login to Seller Central.
1. Verify that you are using the correct email and password combination. If you have more than one Amazon account with the same email address but different passwords, use the corresponding password for each account.
2. Ensure that there are no extra spaces in your password. This can happen when you copy and paste your password from somewhere else.
3. Verify that you entered the most recent Two-Step Verification code you have received, if you are prompted to enter one. Older codes will not work. For more information, see Two-Step Verification FAQ.
4. To reset your Two-Step Verification follow the steps here.
5. Clear your browser cookies and cache or try logging in with a different browser or device.
6. Use our Password assistance page to verify whether the email address you are using is the one registered in our system.
7. Log on to Seller Central using your new email and password combination.
If these steps do not resolve the sign-in issue, it is likely that your email and password combination is not associated with an active Seller Central account. If you did not deactivate your account, Contact Us.
Please let me know if there are any questions.
Thanks,
Steve
