PRL exemption not working, template ends up blank after a day
we are trying to request PRL exemption as our return labels are hit with insane over fee's on UPS, but we have a contract with UPS and FEDEX that eliminates overages..
Every time i upload the template correctly, it stays active for a day, then i request the report and the PRL file is empty the next day.. and then we get a return today and of course UPS charged us 40$ for a return label that i can buy from FEDEX for 15$... this has to end.
WE have a returnless resolution template uploaded for our samples, and that is working.. but the big issue is the PRL exemption, we have the capability and the need authorize all returns and issue our own label.. this worked for maybe 1 day and now back to amazon giving away free money to customers. we are not enrolled in amazon customer service... can you please look at our return settings.. we have it set for us to provide our own RMA #, and to provide a NON paid label to customer.. the area where i can upload a label is not there anymore..
CASE ID 17101951941
thanks
@Micah_Amazon@Glenn_Amazon@KJ_Amazon
PRL exemption not working, template ends up blank after a day
we are trying to request PRL exemption as our return labels are hit with insane over fee's on UPS, but we have a contract with UPS and FEDEX that eliminates overages..
Every time i upload the template correctly, it stays active for a day, then i request the report and the PRL file is empty the next day.. and then we get a return today and of course UPS charged us 40$ for a return label that i can buy from FEDEX for 15$... this has to end.
WE have a returnless resolution template uploaded for our samples, and that is working.. but the big issue is the PRL exemption, we have the capability and the need authorize all returns and issue our own label.. this worked for maybe 1 day and now back to amazon giving away free money to customers. we are not enrolled in amazon customer service... can you please look at our return settings.. we have it set for us to provide our own RMA #, and to provide a NON paid label to customer.. the area where i can upload a label is not there anymore..
CASE ID 17101951941
thanks
@Micah_Amazon@Glenn_Amazon@KJ_Amazon
27 respuestas
KJ_Amazon
Thank you for these details @Seller_KcEtz9Bkb8qhY
Can you please provide more details about the below?
Did you receive a (temporary) exemption from the prepaid return label program but then it reverted?
Information on the process and requirements for SKU-level exemptions can be found in the below help page:
Prepaid returns for seller-fulfilled orders
Do these items qualify as "High-value items (price exceeding $100) that need special shipping (for example, items that require special shipping insurance)"?
Seller_KcEtz9Bkb8qhY
@KJ_Amazon
Can you take a look at the response from AmazonSeller. Why are they responding to us talking to us about Italy in Europe. We don’t have a if we don’t this example of how the is don’t know what they’re talking about. Nothing in our support request had anything to do with Europe we are a US seller. Can you please escalate this and fix this issue.
KJ_Amazon
I masked our partner team to review your PRL exemption request and provide next steps for you, or request information if needed. I will post updates when I receive them from that team.
KJ_Amazon
KJ_Amazon
Please follow up in Case 17101951941 to provide Order ID examples where prepaid return labels were issued for return requests / ASINs where you requested/received exemptions. Let me know when you have done so.
KJ_Amazon
Seller_KcEtz9Bkb8qhY
KJ.. they replied talking to me about EUROPE.. we dont sell in europe.. their reply was utter nonsense... what am i supposed to reply too ?
NONE the less, i replied with screen shots
Seller_KcEtz9Bkb8qhY
@KJ_Amazon once again my template gets erased...
even our RETURNLESS RESOLUTION template for samples, it gets erased when i download the template .. what the heck is going on? this is ABSURD
KJ_Amazon
I shared your update with our partner team. They will review the ongoing case and determine what next steps are available for you to escalate your inquiry.
Seller_KcEtz9Bkb8qhY
What is happening.... Every report i request, even PRL, with the correct file name.. it pukes back the return less resolution / free return template.. it is not allowing or accepting the PRL template, but when i download the template, it is populated with the return less info..
Seller_KcEtz9Bkb8qhY
KJ, Seller support's reply is ridiculous.. no where does it state ALL US sellers have to use AMAZON to issue return labels unless shipping an obscene sizes package.. we ship a TUBE!!!!!!!! and UPS, the ONLY provider of returns marks this as oversized and special, thus we get hit with a massive charge and adjustment to 40LB weight when the item weighs 5Lb average.. this is THEFT.
and all OUR ITEM SKU'S ON THE TEMPLATE ARE OVER 100$ I SPENT 4 HOURS PREPARING THE TEMPLATE...
ALSO, WHY ON GOD'S GREEN EARTH WOULD AMAZON FORCE US TO PAY PUBLIC UPS RETURN RATES when we have OUR OWN RATES 90% less.. this is THEFT.... our packages are OUTSIZED and should be exempt..
WE should have the ability to issue our our labels, NOT AMAZON... we are LOSING HUNDREDES OF DOLLARS an order, on these returns.. huh?????
a 30$ order results in a 40$ UPS LABEL, and a 30$ average adjustment.. who the F is going to pay this nonense, if one can mitigate with out own labels.
and i do NOT appreciate the last item saying, IF THE CUSTOMER RETURNS SOMETHING THAT IS NOT THE SELLERS FAULT, amazon deducts the return costs from the sellers refund,. this is NONSENSE, as the customer NEVER uses the correct return reason... insane.. i am DONE WITH THIS PLATFORM.
this was the last straw, i want a REASON why US sellers cannot issue their own labels for returns??? UPS is price gouging contracted customers, and amazon is benefiting with a rebate..
WHY SHOULD WE PAY $40-100$ FOR A RETURN WHEN WE CAN GET IT BACK TO US FOR 15$ ...WHY
TELL ME WHY.. pathetic
KJ_Amazon
Hello @Seller_KcEtz9Bkb8qhY
Our partner team reached out to you in Case ID: 17125255531 to share updates about your efforts to receive SKU exemptions for prepaid return shipping labels. They will also use that case to request further details from you if needed.
and i do NOT appreciate the last item saying, IF THE CUSTOMER RETURNS SOMETHING THAT IS NOT THE SELLERS FAULT, amazon deducts the return costs from the sellers refund,. this is NONSENSE, as the customer NEVER uses the correct return reason... insane.. i am DONE WITH THIS PLATFORM.
If you believe a return reason is incorrectly shown as seller-faulted and the return shipping label cost should be withheld from the refund, that can be done through the SAFE-T Claim process. You can read more about that process here:
How to file a SAFE-T claim: steps and best practices
KJ_Amazon
Seller_KcEtz9Bkb8qhY
KJ, do not disrespect my knowledge..... if you THINK WE DO NOT HAVE the brain to file a useless SAFE t claim, then i think you need a new job.
The disrespect is absurd.. we are a $100m a year B2B business, AND BEEN AROUND FOR 50 YEARS, and you are trying to tell me things i don't know..
AMAZON'S POLICY'S ARE ABSURD AND you did not address any of my issues.. WHY THE F SHOULD WE PAY AMAZON RETURN RATES WHEN WE HAVE OUR OWN RATES? and amazon allows absurd returns.....
