Subject: Appeal Against Account Suspension Due to Product Authenticity Complaint
Dear Amazon Support Team,
I am writing to appeal the suspension of my account following a product authenticity complaint.
We were reported by the brand owner for allegedly selling counterfeit products. In response to the first complaint, we successfully provided evidence proving the authenticity of our products, and this was accepted. However, after the second complaint about the same products, we received a rejection, and our account was suspended. I find this situation confusing, as we had previously sold these products without any counterfeit complaints from our customers.
We are engaged in dropshipping and fully comply with Amazon policies. We source our products from the U.S. and sell them in Canada. Our supply point is a marketplace in the U.S. Upon reviewing the invoice for the product in question, we discovered that we purchased it directly from the brand owner who filed the complaint. If we are accused of selling counterfeit products, then it implies that the manufacturer themselves is producing and selling counterfeit items.
Given this, we request that our account be reinstated. We also ask that a thorough investigation be conducted into the manufacturer who reported us, as we were selling the product directly sourced from them.
We await your assistance.
Sincerely,
Subject: Appeal Against Account Suspension Due to Product Authenticity Complaint
Dear Amazon Support Team,
I am writing to appeal the suspension of my account following a product authenticity complaint.
We were reported by the brand owner for allegedly selling counterfeit products. In response to the first complaint, we successfully provided evidence proving the authenticity of our products, and this was accepted. However, after the second complaint about the same products, we received a rejection, and our account was suspended. I find this situation confusing, as we had previously sold these products without any counterfeit complaints from our customers.
We are engaged in dropshipping and fully comply with Amazon policies. We source our products from the U.S. and sell them in Canada. Our supply point is a marketplace in the U.S. Upon reviewing the invoice for the product in question, we discovered that we purchased it directly from the brand owner who filed the complaint. If we are accused of selling counterfeit products, then it implies that the manufacturer themselves is producing and selling counterfeit items.
Given this, we request that our account be reinstated. We also ask that a thorough investigation be conducted into the manufacturer who reported us, as we were selling the product directly sourced from them.
We await your assistance.
Sincerely,
0 respuestas
LeviDylan_Amazon
Hello @ucuza_var,
Thank you for reaching out on the forums.
"I am writing to appeal the suspension of my account following a product authenticity complaint."
So that I am able to assist you the best with this, can you please share the deactivation performance notification along with any follow-up notifications you have received? This way, I can take a look and guide you the best. When sharing any notifications here on the forums, please ensure that you remove your personal information first.
I am looking forward to learning more and assisting you from here. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
LeviDylan_Amazon
Hey there @ucuza_var,
Thank you for providing the notifications you received for us to review.
To address this type of deactivation you must submit invoices from an authorized source for the brand that meets our document requirements. You mentioned that you source from a marketplace in the US and sell in Canada. Does this mean that you are purchasing from a third party? If so, is it Amazon? If this is the case, and you purchased from a third party seller on Amazon, you will not have and invoice that meets our document requirements. Purchasing from a third party, will not allow you to trace the product back to the original source as we cannot confirm where the third party sourced the product from.
If your invoices are unable to be verified or do not meet our requirements, your submission will likely continue to be rejected and we cannot guarantee that your account deactivation will be resolved.
Please respond here for further guidance.
LeviDylan
