Falta información en "Acción requerida" Para crear el caso
Hola buenas, tuve una discrepancia con un producto y cuando voy a apelar para esa misma, una vez subido la factura y echo todo me aparece lo siguiente: Falta información en "Acción requerida" Para crear el caso, tienes que seleccionar una acción para cada producto en el menú desplegable de la columna "Acción requerida".
Falta información en "Acción requerida" Para crear el caso
Hola buenas, tuve una discrepancia con un producto y cuando voy a apelar para esa misma, una vez subido la factura y echo todo me aparece lo siguiente: Falta información en "Acción requerida" Para crear el caso, tienes que seleccionar una acción para cada producto en el menú desplegable de la columna "Acción requerida".
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Dominic_Amazon
Hi @Seller_ZQ5c7P4j1gMMn,
Dominic from Amazon here, happy to try to help.
If your shipment is not eligible for investigation, it may still be processing at the fulfillment center. If it is eligible, you will need to provide a couple of documents to launch an investigation.
Proof of inventory ownership including the date of purchase/packing, product names, and quantity such as
- a signed packing slip if you are the manufacturer with the shipment or purchase order ID
- an invoice from a supplier including the full name and address of the invoice issuer and of the purchaser
Proof of delivery, which, for LTL or FTL shipments, will be the bill of lading showing
- the number of boxes in the shipment
- the total weight when picked up by the carrier
- an Amazon stamp confirming the shipment was received and signed for at the fulfillment center
If you believe your shipment has been lost on it's way to the Fulfillment Center, provide the drop-off receipt or proof of pick-up from the carrier.
After you have submitted your request, a case with Seller Support will be created. You can view updates and communicate with the team via your case log.
Best,
Dominic
