code of conduct deactived
Hello,
I am writing regarding the deactivation of our company account on December 19th. We received a price change request for a product we sold from a seller we did not know through the Amazon panel. Our newly hired staff responded to this message with "ok, no problem." Subsequently, our account was closed. We had never received a message from another seller before. We have no collaboration with any other seller.
We acknowledge the issue and transparently share our explanations and action plans with Amazon. However, every time we receive the following response:
"We received your submission, but we do not have enough information to reactivate your account at this time. To reactivate your account, visit Account Health, click on the 'Reactivate My Account' button, and submit all necessary information as detailed on the page."
There are no additional information or document requests on our account health page. We don't know what to do. We would greatly appreciate your assistance.
"Hello,
Your Amazon.com seller account has been deactivated and your listings have been removed in accordance with Section 3 of the Amazon Business Solutions Agreement and the Amazon Seller Code of Conduct. Please ship any open orders to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our Funds Withholding policy:
Why did this happen?
We observed one or more pricing-related communications or activity on your account taken after receiving pricing-related communications. Conduct that harms other sellers, customers, or Amazon, such as colluding with competitors, violates Amazon policies and the law. This includes, but is not limited to, fixing prices, rigging sales, or coordinating inventory with competitors.
For more information on your Business Solutions and Seller Code of Conduct, please visit:"
code of conduct deactived
Hello,
I am writing regarding the deactivation of our company account on December 19th. We received a price change request for a product we sold from a seller we did not know through the Amazon panel. Our newly hired staff responded to this message with "ok, no problem." Subsequently, our account was closed. We had never received a message from another seller before. We have no collaboration with any other seller.
We acknowledge the issue and transparently share our explanations and action plans with Amazon. However, every time we receive the following response:
"We received your submission, but we do not have enough information to reactivate your account at this time. To reactivate your account, visit Account Health, click on the 'Reactivate My Account' button, and submit all necessary information as detailed on the page."
There are no additional information or document requests on our account health page. We don't know what to do. We would greatly appreciate your assistance.
"Hello,
Your Amazon.com seller account has been deactivated and your listings have been removed in accordance with Section 3 of the Amazon Business Solutions Agreement and the Amazon Seller Code of Conduct. Please ship any open orders to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our Funds Withholding policy:
Why did this happen?
We observed one or more pricing-related communications or activity on your account taken after receiving pricing-related communications. Conduct that harms other sellers, customers, or Amazon, such as colluding with competitors, violates Amazon policies and the law. This includes, but is not limited to, fixing prices, rigging sales, or coordinating inventory with competitors.
For more information on your Business Solutions and Seller Code of Conduct, please visit:"
0 respuestas
Seller_DdmPiA1p1S2Wu
Unfortunately by agreeing to the other sellers request you participated in price fixing which is illegal.
Seller_LImVvUWeyiCfQ
I don't know if it's possible to come back from a deactivation for colluding to price fix, but if Amazon hasn't yet stated this is a permanent closure, they may still be giving you a chance.
I suggest posting your POA(s) you've already sent so others know what was said. Have you submitted more than one POA?
Also post what it says when you click the button as @Seller_rI7BZIczK8iACsuggested.
Webb_Amazon
Hello @Seller_2lulZ8kLwtGlO,
Thank you for utilizing the Seller forums.
We received a price change request for a product we sold from a seller we did not know through the Amazon panel. Our newly hired staff responded to this message with "ok, no problem." Subsequently, our account was closed. We had never received a message from another seller before. We have no collaboration with any other seller.
We acknowledge the issue and transparently share our explanations and action plans with Amazon.
I understand that your account was deactivated due to changing the price on the products you are selling due to a request that was made by another seller.
In the event that our team identifies any concerns related to the pricing of your product, you may be notified through messaging in a performance notification or as a violation on the account health page.
"We received your submission, but we do not have enough information to reactivate your account at this time. To reactivate your account, visit Account Health, click on the 'Reactivate My Account' button, and submit all necessary information as detailed on the page."
There are no additional information or document requests on our account health page. We don't know what to do. We would greatly appreciate your assistance.
If the appeal path is not requesting documents or additional information to appeal, your option will be to dispute.
Best,
Webb
