1. Order id: 402-2914636-0299535
2. Order Id: 408-6922807-5335500

WE have scheduled the above orders on May 14 (Threshold date) but the slot of May 15 was Picked by the Server due to some technical error. Then, above orders were Scanned by Handheld Device and Picked up successfully by the delivery partner on May 14 and the status of the Orders above wasn't updated after these Orders were Scanned and Picked up by the delivery partner. This impacted LDR Metric of our Seller Account. So, we connected with Seller Support Team and raised our concern and we received the reply that "You have Scheduled the above Orders after the Threshold time of 1:45p.m.. So, we can't revoke the impacted LDR Metric from our end". Then, we connected with Account Health Specialist for the same concern and we were told that the Orders were Scanned and Picked up by the Delivery Partner on May 14. So, the status of the above Orders was supposed to be updated on May 14. This is possible to Scan & Pick up the Orders, only in case of above Orders were scheduled before the Threshold time on May 14. We raised our same concern multiple times with the Seller Support Team for 7 consecutive days but we received same response "Threshold time is 1:45p.m. & impacted LDR Metric can't be revoked". We have raised our same concern with the Seller Performance Team, we were told the impacted LDR Metric should be revoked as the Orders were scanned and Picked on May 14 by the Delivery Partner and the Seller Support Team has the right to revoke the impacted LDR Metric. We also received Performance notification from an Account Health Expert that we have attached below. Finally, we didn't receive any resolution for our concern and we have been waiting for 10 days to Pass as after 10 days impacted LDR Metric will reverse back to normal. We have Prime enabled Seller Account and the above Orders are also Prime but the so called Seller Support Team wasn't able to identify this fact and they repeatedly sent this same response "You have scheduled the Orders after the Threshold time of 1:45p.m.. So, we can't revoke the impacted LDR Metric". As all of us are the Threshold time of Prime orders is 2:10p.m. but the Seller Support Team hasn't paid any attention to this Policy. So, we want to know how we can rely or depend on Seller Support Team if they can't check Seller Account is Prime or Non Prime. This is the most Basic Policy of Amazon.