Not able to Sell for last 3 days - This item cannot be shipped to your selected delivery location. Please choose a different delivery location.
Case Id: 10965026102 . We are facing error "This item cannot be shipped to your selected delivery location. Please choose a different delivery location." for last 3 days for All products listed in Amazon. It was working fine 4 days back.
Due to this, we are having zero sales and our existing customer might buy other items & loose them. This is certainly a glitch from Amazon as "Add to Cart" button appears sometime but during checkout it again provide same error message.
We raised ticket: Case Id: 10965026102. Even after explaining, the issue is critical for us, Amazon customer care had standard answers and initially mentioned it will take 24-48 hours to resolve. It is 3 days since issue was raised and still same issue. If you call customer care, every time new personal picks up and provide a different answers.
For Amazon seller, there are so many KPI available. However, no proper SLA is provided to seller for their issue. Amazon should maintain the same standard for seller as well.
Sometime, It feels like Aamzon doesn't care as customer might buy other products in the platform & Amazon sell is not i. impacted. However, we are slowly building customer and due to such issues, we will lose customer. This is really getting frustrating and very poor support. Was expecting better from Amazon.
Attaching screenshot as well for refernce of the issue.
Not able to Sell for last 3 days - This item cannot be shipped to your selected delivery location. Please choose a different delivery location.
Case Id: 10965026102 . We are facing error "This item cannot be shipped to your selected delivery location. Please choose a different delivery location." for last 3 days for All products listed in Amazon. It was working fine 4 days back.
Due to this, we are having zero sales and our existing customer might buy other items & loose them. This is certainly a glitch from Amazon as "Add to Cart" button appears sometime but during checkout it again provide same error message.
We raised ticket: Case Id: 10965026102. Even after explaining, the issue is critical for us, Amazon customer care had standard answers and initially mentioned it will take 24-48 hours to resolve. It is 3 days since issue was raised and still same issue. If you call customer care, every time new personal picks up and provide a different answers.
For Amazon seller, there are so many KPI available. However, no proper SLA is provided to seller for their issue. Amazon should maintain the same standard for seller as well.
Sometime, It feels like Aamzon doesn't care as customer might buy other products in the platform & Amazon sell is not i. impacted. However, we are slowly building customer and due to such issues, we will lose customer. This is really getting frustrating and very poor support. Was expecting better from Amazon.
Attaching screenshot as well for refernce of the issue.
23 respuestas
Seller_DzOeo4xl4hs0f
can some one from Amazon help on this?
We have been following up on ticket and now instead of resolving the issue, call option to Amazon customer care is disabled.
This is 5th day since we are facing issue and there is zero sales due to this. Last comment from Amazon support on Saturday team was "we have received resolution from Internal team and working on it to fix". When asked what exactly the issue, they are not ready to explain.
Have worked with multiple support desk, but experience on the issue with Amazon support desk is pretty bad.
We don't have clue on how the issue will resolve and Amazon team is working at it's own pace
Seller_DzOeo4xl4hs0f
Amazon team - How do we get help to resolve issue? Seller support team is not providing solution and keep asking 24 hours every day.
We have lost sell for 7 days and losing out our regular customer base we built in last 6 month.
Seller_DzOeo4xl4hs0f
@Adam_Amazon_ Can you please suggest what we should be doing? We have worked with Amazon support helpdesk for 7-8 days now and still the issue persists. They suggested few steps and we have followed the same but with no resolution.
Everyday it is same old story that our internal team is looking into it and we need 24 hours. This is going on in loop. Moreover, Amazon has disabled the option to call Support on these ticket.
How to get the attention needed for the issue? We are daily losing customer and not able to sell a single product for last 8 days due to this issue. You can find the error in screenshot of 1st post from our side.
Seller_LjbtWxnZcHtjG
There must be some issue with the shipping template. This error appears when the shipping template selected for the ASIN is not active.
Check the shipping template for the ASIN and check the same shipping template status in Shipping settings.
Seller_DzOeo4xl4hs0f
@Seller_LjbtWxnZcHtjG - Appreciate your response.
We have done our update mostly from Seller central portal and not using excel template. How do we check Shipping template ? Please guide
Seller_LjbtWxnZcHtjG
Go to EDIT LISTING for the ASIN for which this error is showing
Under the Offer Tab there will be an option MERCHANT SHIPPING GROUP.
Your shipping template will be mentioned there.
For the same shipping template check status under shipping settings.
Seller_c220b6vdDqPub
we are also facing same issue , the issue is related to the configuration team , our address changed and we are now in amazon servicable zone FBA pickups are done by ATS , but not easy ship pickups
AMAZON PROGRAM / CONFIGURATION TEAM IS SO SLEEPY THEY WON'T RESOLVE THIS ISSUE SINCE 6 MONTHS HENCE WE HAVE NO OTHER OPTION BUT TO DO FBA .
Seller_HESpFs2ozsW4r
hi, please check on migrated template in your inventory page. if you have opted for self ship then maybe this is turned off. we have faced this issue on amazon thus im able to say that this could be the issue.
Seller_GVj3HQ0l8dVkn
hello I faced similar issue and my business was stopped for 10 days I did i did same calling Amazon helpline but it wasn't helpful I solved i solveit myself.
however in my case it was issue regarding easy ship as my pincode was removed from easy ship not only all sellers from my pincode was facing this issue i changed my easy ship pickup pincode address and my listing was active within 5 min.
I am not able to share my wsp or email here as its restricted if you need help I'll reply ill reply here to you
Adam_Amazon_
Hello @Seller_DzOeo4xl4hs0f,
Thank you for your post. I can see that the issue was resolved. Can you confirm?
Adam
