Brand registry under review
Hello, my brand registry application its been under review for a few days now.
I contacted seller support and an email was sent by Bhanu Prakash. the email was not helpful .
1, he sent a link to communicate but it not working ( says case not valid)
2. he did not respond to what i asked.
The problem i have is my application says "under review" but when i click on the case Id sends me to "case answered"
And that doesnt let me re apply again
i would like to either this be rejected so i can reapply again or obviously would love to be approved
needing help please!
Brand registry under review
Hello, my brand registry application its been under review for a few days now.
I contacted seller support and an email was sent by Bhanu Prakash. the email was not helpful .
1, he sent a link to communicate but it not working ( says case not valid)
2. he did not respond to what i asked.
The problem i have is my application says "under review" but when i click on the case Id sends me to "case answered"
And that doesnt let me re apply again
i would like to either this be rejected so i can reapply again or obviously would love to be approved
needing help please!
6 respuestas
Dougal_Amazon
Hello @Seller_ro6yE2fzA7W2A,
My name is Dougal from the Community Manager Team and I was able to find your application case ID and unfortunately, it looks like you closed the case using the 'Close this Case' button about 6 hours after you applied.
I have submitted a request to have your application declined so that you can reapply.
On another note, when reviewing you application, the images you attached do not display the brand name permanently affixed to the product. There is a good chance that if you submit the exact same application, it will get declined. Please review the Brand Registry application process, specifically the section titled "Product image requirements." This will help with your next submission.
I will provide an update here once I hear back that your application was declined. Please note, this process typically takes around 7 business days to complete.
In the interim, let me know if you have any questions.
Best, Dougal
Seller_ro6yE2fzA7W2A
Hi @Dougal_Amazon thank you so much for your response,
yes i did try to close it because i realized that my product had only the logo but not the name of my brand.
but it is still saying " pending review " on my end.
thank you so much for your help!
Seller_ro6yE2fzA7W2A
the first 2 times I submitted my application. i submitted the photos of my packaging with my logo and brand name but i was rejected.
this time i have one of my products with the name and logo. according to the requirements says that product packaging is ok as long as the logo and brand name is affixed which it was in my case. now i am worry to submit again and have to wait again a few weeks?
thank you!
@Dougal_Amazon
Dougal_Amazon
Hey @Seller_ro6yE2fzA7W2A,
I received a response from and you application has now been set to rejected so you can re-apply and I see you have submitted a new application already. I like the new images you submitted, these are much better at displaying your brand name on the actual product. As far as timeframe to review the application, the typical timeframe is 10 business days, but I know there have been several posts communicating that it has been taking much longer. Unfortunately, I am not able to provide an estimated time, but I can always check to see that it it is still in process.
Good luck with this application and please let me know if you have any other questions.
Best, Dougal
Seller_ro6yE2fzA7W2A
hi @Dougal_Amazon hope you are well. my BR was rejected once more.
the email sent was in another language , i google translate it but not sure what was the problem this time, could you please help?
i will copy the email right below.
not sure what "name-document" or "invalid document" means in the email
尊敬的品牌所有者：
您好！
您针对品牌“[C & R CREATIONS]”的 Brand Registry 注册申请已被拒绝。
为什么会发生这种情况？
仔细审核这些信息和文件后，我们认为您提供的“[INVALID_DOCUMENT]”缺失、不完整或不符合用于确认品牌关联或所有权的要求。
下一步是什么？
当您能够提供有效的 [name_document] 后，您可以随时访问 ,在 BR 中提交新申请
此致，
亚马逊 Brand Registry
Thank you for selling with Amazon,
Mokshitha k.
Amazon.com Seller Support
