Account suspended because I changed it from Individual to Business
What's going on with some employees from Amazon, how they can suspend 11 years old Amazon seller individual account and when you want to take the business seriously and change your individual account to Business they suspended and requested documents, which I provided properly and they still don't reactivate my account, how can I speak with a supervisor and someone to help me with this situation... this is not fair...I have not done anything wrong...
Account suspended because I changed it from Individual to Business
What's going on with some employees from Amazon, how they can suspend 11 years old Amazon seller individual account and when you want to take the business seriously and change your individual account to Business they suspended and requested documents, which I provided properly and they still don't reactivate my account, how can I speak with a supervisor and someone to help me with this situation... this is not fair...I have not done anything wrong...
10 respuestas
LeviDylan_Amazon
Hello @Seller_vbuUcotXzjWcP,
Thank you for posting your concerns about your account deactivation here on the Forums.
I see that you have changed your subscription status from an individual to a professional selling plan and your account has been deactivated.
So that we can assist you the best, can you share the exact reason the account was deactivated? You can post the deactivation performance notification here after you have removed your personal information, for us to review.
If you were asked to re-verify your selling account, were you asked to join a video verification call? If so, what was the outcome? What information was requested for you to submit in order to reactivate your account?
I look forward to learning more so we can guide you further. Once you have reviewed the questions above, please feel free to respond in this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_vbuUcotXzjWcP
Thank you for your prompt response dear LeviDylan, I am impressed with your prompt response... Maybe I did not explain well when I said that I changed from individual to business account, I meant from Professional account to Business account, I opened my account on the year 2012, but on the 2014 my account was suspended because High ODR, tried to appeal those next months but they did not want to open it, after 9 years later, last September 2023, I prayed my god that please help me to open my account, because I want to do long term business and I know Amazon...
My account was reopened on September 2023 Case ID 13908999731 and I was happy with my account and started immediately to investigate very well how to do Private Label, I wanted to have my own product, It took me a few months to investigate what product to sell, what supplier to get and invest some money in my first product, that took me several months to do it, because I wanted to do everything in the right way, on March 14th I started selling my product, a Vitamin C Serum with my own brand, this product passes successfully all Amazon Verification, it was not easy but Amazon Specialist requested me certifications and everything passed successfully, this was with my professional account...
As I want to do long term business and to take it seriously, I created a company, called Vecedor LLC, I was happy with my business and seeing my dreams being fulfilled, when I changed my professional account to business, 3-5 days I received an email stating that my account has been used for deceptive, fraudulent, or illegal activity in accordance with section 3 of the Amazon Services Business Solutions Agreement... I was surprised with this message!... in the same message they were requesting me to take a video call for an interview, as I am sure about me and my account, I decided to take it immediately and waited 3 hours for a representative, when a Spanish man (because I am a Latin person) he started asking me a lot of questions, but since the beginning I saw him biased and did not allow me to explain the questions properly... he stopped me several times, I am sure that he wrote the report with wrong things to keep my account closed... They requested me a government issued ID, prove of my business bank account and prove of the formation of the company and contact supplier, I uploaded all of those documents, also uploaded certifications of my products, invoice of the purchase from my supplier (even this was verified before with Amazon Specialist from the corresponded department) ...
Later after 30 minutes or 1 hour I received other message stating that my account will be deactivated, (I was selling very well with my professional account, why this happened after I changed it to a Business account?)... Immediately I sent all documents supporting what I say, but they still don't reactivate my account... I sent a message through the help section requesting another video call with an honest representative or a supervisor case ID 15148866271, I am sure about me and 100% that there is some error here... I created my own website: Vecedor.com and connected with amazon warehouses, it is very difficult to pass identity verification to get Shopify Payments and I passed it successfully after 3 days, because I sent them all documentation too... also the same happened with my ebay store, which I passed the identity verification successfully too: ebay.com/usr/vecedor-llc
I ask you please help me; I want to resolve this issue, I am available to take another interview showing my face and everything they request me, I mean everything because I am sure about me... this is unfair after 9 years with my account closed and now it was reopened, this issue happens to me. I almost cry...
For sure I put my head on a guillotine that I never have done such thing, never changed my physical address, I'm the only one that manage my account, if I knew exactly what the issue was, I can admit it, that way I cannot do the same mistake again in the future, but my awareness tells me that I haven't done anything what they accuse me, this is very embarrassing for me because I am Christian and belong to Seventh Day Adventist Church...Please help me...
Case ID 14964664611
We have reviewed your request for review of this ASIN B0CMX4QPD8 and have determined that it currently meets our compliance criteria pertaining to restricted products policy. We have not imposed any restriction on this ASIN and it will continue to be sellable after the provided grace period.
Seller_vbuUcotXzjWcP
This was the first message:
Hello,
Your Amazon selling account will be deactivated on May 5, 2024 in accordance with Section 3 of the "Amazon Business Solutions Agreement". Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Continue to ship any open orders to avoid further impact to your account. To learn more, go to "Amazon Services Business Solutions Agreement":
Why is this happening?
We believe or our controls identify that your account has been used for deceptive, fraudulent, or illegal activity in accordance with Section 3 of the "Amazon Services Business Solutions Agreement". In order to protect our customers, we verify the identity of our sellers through a virtual identity verification process on a video interview.
How do I register for virtual identity verification?
1. Access the following link:
https://sellercentral.amazon.com/ipi/IPISellerVerificationService/global
2. Follow the on-screen instructions to upload the required documents and connect with an associate.
Who should attend the video interview?
The owner and operator of this account should attend this verification interview. Depending on your business model, we understand there may be additional business partners who are integral to your business operations. These additional parties may also attend the verification interview as long as they have substantiating documentation showing their relationship to the business. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.
What documents are required?
Make sure to have with you the original physical and digital copies of the following documents:
-- A valid government-issued photo identity document. The document must include the full name, date of birth, ID number, expiry date, signature of the bearer (if applicable) and country of issuance or country of citizenship.
-- A bank statement of the account registered with your Amazon selling account as your deposit method. The bank statement must have been issued within the last 180 days and must include the individual or business' full name, business operating or residential address and the bank's information.
-- Your business registration document, if you have a registered business. The document must contain name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the issuing authority, business address, date of incorporation, status of the business and signature of the legal representative (electronic signature is acceptable).
What happens if I do not complete my virtual identity verification?
If you do not complete your virtual video verification interview using the link provided within 14 days of this notification, or if your verification is not successful, your account will be deactivated.
We are here to help
If you have questions about the content of this email, contact us at seller-reactivation-appeals@amazon.com
Sincerely,
Seller Performance Team
Amazon.com
Seller_vbuUcotXzjWcP
And this is the second message:
Hello,
Your Amazon Seller account has been deactivated in accordance with Section 3 of the Amazon Services Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you at this time but will stay in your account while we work with you to address this issue in accordance with the "Funds Withholding Policy":
https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
If you have an outstanding balance in your account, you will receive a separate notification within 24 hours with instructions to request your disbursement. You can confirm the outstanding balance in your account at any time by checking your Seller Central Payment report.
Why did this happen?
After reviewing your account and the information you provided during your virtual identity verification, we believe, or our controls identify, that your account may have been used for deceptive, fraudulent, or illegal activity, which is in violation of Section 3 of the "Amazon Services Business Solutions Agreement":
https://sellercentral.amazon.com/gp/help/1791
We are here to help
If you have questions about our policies or if you believe your account has been deactivated in error, contact us by following the instructions in the banner on the top of your "Account Health" page:
https://sellercentral.amazon.com/performance/dashboard
To view your account performance, go to "Account Health":
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
You can also select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device. The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- On iOS:
itunes.apple.com/us/app/amazon-seller/id794141485
-- On Android:
play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_US
Sincerely,
Seller Performance Team
Amazon.com
Cade_Amazon
Hello @Seller_vbuUcotXzjWcP,
Thank you for your response and thank you for providing the performance notification.
Our amazon services business solutions agreement states, "We may suspend or terminate your account or this Agreement immediately if we determine that (a) you have materially breached the Agreement and failed to cure within 7 days of a cure notice unless your breach exposes us to liability toward a third party, in which case we are entitled to reduce, or waive, the aforementioned cure period at our reasonable discretion; (b) your account has been, or our controls identify that it may be used for deceptive or fraudulent, or illegal activity; (c) your use of the Services has harmed, or our controls identify that it might harm, other sellers, customers, or Amazon’s legitimate interests; (d) your Account Health Rating falls below our published threshold(s) for deactivation; or (e) if we are required to do so by law. We will promptly notify you of any such termination or suspension via email or similar means including Seller Central, indicating the reason and any options to appeal, except where we have reason to believe that providing this information will hinder the investigation or prevention of deceptive, fraudulent, or illegal activity, or will enable you to circumvent our safeguards."
Why did this happen?
After reviewing your account and the information you provided during your virtual identity verification, we believe, or our controls identify, that your account may have been used for deceptive, fraudulent, or illegal activity, which is in violation of Section 3 of the "Amazon Services Business Solutions Agreement
Based off of the information from the second performance notification you have provided, it does not show what your next steps are. This usually is an indication that there may not be a path forward and your account may remain deactivated. You may continue to provide information to reinstate your account but there are no guarantee that our team will respond.
If you have additional questions or concerns, please let us know here in this thread.
Best,
Cade
Seller_vbuUcotXzjWcP
But they don't state what exactly is, in what my account have been used for deceptive, fraudulent, or illegal activity... my account was reinstated last September 2023 Case ID 13908999731, also my product was approved to sell it on Amazon: Case ID: 14964664611 then passing all verifications, verifications of my product my identity, selling well with no issues with my professional account, and also I am 100% sure that I did not done none of those things they accuse me, how a person (according the second performance notification, because it was issued from a person) can say and put in the report what he thinks and not what is the reality?... then we must take what this person says and not investigate deeply this case?... as you may know, I urge to take another interview with an honest amazon associate or a supervisor, because I am sure about me and my account... and if you did not know, this person who made me the interview, did not allow me to explain the questions properly and always stopped me suddenly of answering the questions, it seems he was biased, the interview is recorded and Amazon Supervisors can watch it...
Today it came to my mind to call in any way Amazon, and called Amazon Business, as I changed like I stated here from professional account to Amazon Business Account, I explained to them everything since the beginning and they understood my situation, they told me that I cannot use a Business Account to sell, Business Accounts are for Business Purchases only, and I have to reverse my account back as it was... then I think that was the issue, now I am requesting to do that change, because I did not know this is like that, I just have an LLC company and thought that I can change my professional account to business account... I ask you please help me in this case and to use your awareness and decide according to the reality, not what a human being can think... I am Christian and know this is not exactly with human beings, this is what Ephesians 6:12 says: For we wrestle not against flesh and blood, but against principalities, against powers, against the rulers of the darkness of this world, against spiritual wickedness in high places. They just want to make me damage...
Seller_vbuUcotXzjWcP
LeviDylan_Amazon
Hello @Seller_vbuUcotXzjWcP,
Thank you for your response.
Video verification calls can only be requested by the review team, if you have any further questions or want to dispute the deactivation you can reach out to the email provided in the notification. You will have the option to continue to submit the verification documents for review, if the team is unable to verify those documents, we cannot promise a resolution of this issue. I suggest to monitor your account and notifications in case there is a request for further information.
If you have any questions or updates to provide, please feel free to reach out here. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
