Magnet issue
B0CC2W2VCY I am thoroughly confused by the magnet compliance policies. I sold a men’s bracelet. There are 2 small magnets on the clasp. These are completely glued to the clasp in a niche of their own. Are they saying these small magnets can be pried completely out by someone(a child no less), swallowed and be in the exact please where these 2 magnets can have enough magnetic flux to injury bodily tissue.
This child safety is the whole point of the US compliance. I have spent time and money pulling these off the shelf because my compliance wasn’t adequate.. there are a lot of different bracelets with magnets, so I would like to be able to carry some of these to sell.. but I just don’t understand the logic on this, and if I am even correct in my comprehension of this because it’s just so silly to me that it makes no sense. You can’t swallow the whole bracelet and you would literally have to have an ice pick and pliers to get the magnet out. Please help I need to understand this for future dealings or potentially bringing my product back. My manufacturer said they never run into this.
Magnet issue
B0CC2W2VCY I am thoroughly confused by the magnet compliance policies. I sold a men’s bracelet. There are 2 small magnets on the clasp. These are completely glued to the clasp in a niche of their own. Are they saying these small magnets can be pried completely out by someone(a child no less), swallowed and be in the exact please where these 2 magnets can have enough magnetic flux to injury bodily tissue.
This child safety is the whole point of the US compliance. I have spent time and money pulling these off the shelf because my compliance wasn’t adequate.. there are a lot of different bracelets with magnets, so I would like to be able to carry some of these to sell.. but I just don’t understand the logic on this, and if I am even correct in my comprehension of this because it’s just so silly to me that it makes no sense. You can’t swallow the whole bracelet and you would literally have to have an ice pick and pliers to get the magnet out. Please help I need to understand this for future dealings or potentially bringing my product back. My manufacturer said they never run into this.
10 respuestas
Troy_Amazon
Hi @Seller_YCf7eStykKfR7,
Thank you for reaching out in the Forums. I am engaging a Community Manager to review this situation further.
Regards,
Troy
Blake_Amazon
Hi @Seller_YCf7eStykKfR7, have you already reached out to Seller Support on this?
-Blake
Seller_YCf7eStykKfR7
Hi Blake, My apologies Ive had my hands full with my other listings. I just started a case and explained the issue- I was naïve in the beginning thinking that since my compliance was not adequate that maybe a real person wouldn't give me better help than replies from uploads of documents. I consider myself a new seller still and when I got rejected I just pulled them all quickly because I felt the flag was throttling my sales on all my items. I will reach back when I get a response- and hopefully I can get some insight.Thanks for your help Blake.
Blake_Amazon
Sounds good @Seller_YCf7eStykKfR7, if you need further assistance at that time, please do respond with your case ID!
-Blake
Seller_YCf7eStykKfR7
Hi Blake, my case ID is 14931845841. There have been two return replies, one saying that the item was no longer in inventory… So I brought it back, and now it is in my inventory with the detail page removed with a fix on the drop-down menu they referred to the product compliance on the account health page. I have once again responded to that but I really don’t even feel like I’m getting real people here. It really does not make a lot of sense. Can you please help?
Blake_Amazon
Hi @Seller_YCf7eStykKfR7, I see that the team provided some instructions on how to address your policy violations - "We have investigated the issue with extreme care and found that the product is not in your inventory but under Account Health Dashboard - Product Compliance Requests violation:
https://sellercentral.amazon.com/performance/dashboard
https://sellercentral.amazon.com/spx/myc/dashboard
You can Add or appeal compliance :
https://sellercentral.amazon.com/spx/myc/add-compliance-page/marketplace-id/ATVPDKIKX0DER/grain/B0CC2W2VCY?grainType=ASIN&issueStatus=ACTIVE
Kindly submit all the required documents through Seller Central - Account Health - Product Compliance Requests."
Have you gone ahead and submitted those documents?
-Blake
Seller_F68v7s55WcB6X
I am having the same problem. Its a BRACELET! The magnet serves as a clasp. It does NOT come with compliance documentation or manuals as it is a piece of jewelry.
I have explained this in the account health appeals section but they NEVER NEVER accept any appeal
Michelle_Amazon
Hello @Seller_F68v7s55WcB6X,
Have you appealed through your account as Blake has stated above or created a case to Seller Support? If you have, please create a new thread and provide the case ID so we can look into this for you.
Thanks,
Michelle
Seller_YCf7eStykKfR7
I have been dealing with this for months. I contacted Blake above and he said that I have to be in compliance and I have to provide them the proper documentation. It is apparent that nobody has read this product compliance law as it is issued for the US.
It’s stuck in programming when additional logic must be added. Or the compliance team doesn’t have common sense to differentiate. I’ve been dealing with this for five months and finally given up. You can’t argue common sense, it’s clear that this magnet law for jewelry to do with the fake piercings for mouth jewelry that people were putting in their mouth. I couldn’t get the madness out of my bracelet if I beat it with a hammer for five minutes. I am all about child safety, but also about being compliant in the proper way.
I would love to speak to somebody who actually knew the law and isn’t just following their job. I’ve read this US compliance like 10 times. Adult jewelry is not the target of this compliance. Good luck, I took all these off the shelf in October. Still have them sitting at home collecting dust so I attempted to try again appeal. Once I brought it back up into the system now I’m getting suppressed on my listings again.
Like I said, the law is extremely vague regarding jewelry. it states that the intent of this law is regarding mouth jewelry that was secured by magnet.
it seems that they have just decided that if it’s jewelry and there’s a magnet in it whether it’s so secured that you can’t even get it out of the bracelet and the bracelet can’t be swallowed-that they are accepting a potential scenario where a child can grab a hammer, beat each of two magnet out of metal that is completely epoxied Separate them both from the magnet and then swallow them both at the same time where these two magnets would enter the body and damage the body tissue exactly the same area in the body. And on top of that, over 90 percent of the past 20 years of magnet swallowing has been from these toy ball magnets that just roll around and can be picked up and eaten at will.
good luck and I hope it works out for you. I’m going to follow the thread. Maybe you’ll get some rhythm with it.
