Unable to add or update product.
Every time I attempt to Add a product or even edit a existing product when I click ''submit'' I get a bunch of lines of tex at the top of the page in red saying ''The attributes are invalid'' and to ''try again later. Usually when there is a problem the problem areas are highlighted in red. Nothing on any of the info pages is highlighted. How am I supposed to address these ''invalid'' issues if I don't know what they are? Anyone else having issues like this? Why is everything so clunky now?
Unable to add or update product.
Every time I attempt to Add a product or even edit a existing product when I click ''submit'' I get a bunch of lines of tex at the top of the page in red saying ''The attributes are invalid'' and to ''try again later. Usually when there is a problem the problem areas are highlighted in red. Nothing on any of the info pages is highlighted. How am I supposed to address these ''invalid'' issues if I don't know what they are? Anyone else having issues like this? Why is everything so clunky now?
0 respuestas
Seller_2azHBWt7FzGTG
@Seller_Y262O9Ep3I1RD I think that there are a few other posts in the past few days with this same issue. Maybe jump on their posts and ask if they have any insight into the issue.
Seller_7UdI0hVdHh441
yep! I made a post about this two days ago. I’ve opened ten cases (they close them without helping me) and have chatted to about twelve reps. No one can comprehend what it is we are experiencing, even with screenshots showing what we see. Here’s my issue, I can not list anything new because the listing page is requiring a upc. It goes red and will not let me save/submit the listing. Now, every now and then instead of the upc error I get what you are describing with a paragraph of red text saying something about missing attributes. But nothing is missing. The entire page for adding a new item is so different now and doesn’t apply to handmade. What I did was followed the reps idea of doing that unnecessary add new product via upload. While that sorta worked it didn’t fix everything. Now, I can’t edit the listing I added through the upload thing. Every now and then I can get it to save but it refuses to save if I try to add pictures. I get the red errors at the top of the page but it doesn’t mentions what’s missing just “attributes”. When I don’t add pictures it’ll usually let me add a few words to my listing details or something like that, but pictures make it impossible to save. Now what I mentioned was for the new upload listing only, not existing ones or one I was trying to list the regular way through manage inventory. I posted the screenshots of the errors I’ve received ones the past three days.



Seller_iX5ds4XHCVHAM
Hello yes I am getting the same error try yesterday and today not sure whats going on
Seller_16u4wwaJhlRsO
I am getting the exact same error and seller support cannot seem to help. They say that when they try to recreate the problem they do not see what I see.
If I try to add a product with 2+ images it will not tell me what the error is.
However, if I try to add a new product with just ONE image it will show me that the error is that I do not have a product ID (which is what I've suspected is causing all the problems).
Handmade categories are supposed to be exempt from putting in product IDs, unless something has changed. Normally if you create a new listing on Amazon Handmade it will make an ASIN for you but you never have to put in your own Product ID.
If I try to make a listing with only one image it will give me an error code telling me I need to apply for a GTIN exemption which I thought was not a requirement of handmade.
Here is an image of the error code I am seeing.

But when I try to make a new listing with two images I get this error instead after I click save:

Seller_M8DB4ikDs2U5w
Just here to say we are experiencing the same issues.
Seller_bKbl3m40jbryt
I am experiencing the exact same thing.
There is a blue banner at the top of the screen that says "You are currently viewing a new version of the Add a Product tool, with updated product information requirements."
This "new form" is missing attributes, asking for external product ID's and I can't add a new product or edit anything existing without error messages.
It's another unnecessary change that seems to take another step toward making it impossible to sell here. So tired of it.
Seller_2azHBWt7FzGTG
Just started seeing this error this morning while trying to edit an older existing product. Just trying to add pictures. What I did notice is that while it shows pictures on the listing, all images except for my main image were missing in the image uploader.

Appears that there is a serious backend technical issue. Add this to the ever-growing log of issues.
Seller_Qp7D09NCRbW7u
Same issue here: Case 15777293941 created. Can support please check into it.
Seller_PzEehirHe3hfI
I am having the same issue when trying to update photos for listings. The listing shows pictures, but all images except for my main image were missing in the image uploader. I am unable to delete the images or relist new ones. Is anyone having any luck getting through to support?
Seller_4H1fTpzm25m4V
I would just like to add I am having the same problem.