inbound-appeals@amazon.com
I received a request for a video call verification. I completed that. I submitted all of the documentation that was requested (on an ASIN that I do not sell anymore) on Oct 9th and have not heard anything yet. I cannot send anything into FBA, but can merchant fulfill. I have many pallets to send in for the Christmas season!
Help someone!!
inbound-appeals@amazon.com
I received a request for a video call verification. I completed that. I submitted all of the documentation that was requested (on an ASIN that I do not sell anymore) on Oct 9th and have not heard anything yet. I cannot send anything into FBA, but can merchant fulfill. I have many pallets to send in for the Christmas season!
Help someone!!
18 respuestas
April_Amazon
Hello @Seller_PsuNGmqpeVIGh,
"I received a request for a video call verification. I completed that. I submitted all of the documentation that was requested (on an ASIN that I do not sell anymore) on Oct 9th and have not heard anything yet."
I understand how frustrated and concerned you are waiting for information from your verification call. I would like to be able to assist with information and maybe status.
Please provide the Case ID, ASIN or a Performance Notification. With that information and the assistance of an internal team, I have more ability to review your specific situation.
I look forward to your response. Thank you for reaching out on the forums.
April
Seller_PsuNGmqpeVIGh
Hello April_Amazon,
Below is the performance notification and I also opened a case to follow up, the case ID is 16531977401.
Thank you for joining the video call on 10/07/2024. To complete your identity verification, provide the following information:
-- A valid government-issued photo identity document. The document must include full name, date of birth, ID number, expiry date, signature of the bearer if applicable, and country of issuance or country of citizenship.
-- Bank or credit card statement. The document must include the full name of the individual or of the business, residential or business address, issuing bank information and the records related to the purchase of the ASIN under review.
-- In case of having a registered business, the registration document must be uploaded. The document must contain name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the issuing authority, business address, date of incorporation, status of the business and signature of the legal representative (electronic signature is acceptable).
-- Supply chain documents such as invoices and receipts that include the item's description, quantities, supplier’s name, supplier phone number, supplier address, and website. You may remove pricing information, but the rest of the document must be visible.
Note: The mentioned documents must be authentic, unaltered and sent only in PDF, JPG, PNG or GIF format.
ASIN: B0CVPGSMBH;
What happens if I do not send the requested information?
If you do not provide the requested information within 3 business days, or if your verification is not successful, we may not allow you to sell on Amazon.
We are here to help
If you have questions about the content of this message, contact us at inbound-appeals
April_Amazon
Hello @Seller_PsuNGmqpeVIGh,
Thank you for sharing the ASIN, Case ID and Performance Notification. With this information and the help from an internal team I was able to review your concerns.
I understand this process can be confusing and frustrating. I do see you submitted all the documents after your verification call and they are under review.
We have no way to review the accuracy of the documents or provide an update in the review process. Please make sure that you have submitted all the mandatory documents which must be authentic, unaltered and sent only in PDF, JPG, PNG or GIF format
In the future this information may be helpful: Invoice requirements for appealing a policy violation and Responsible Sourcing documentation request requirements
Per your case ID: "As we do not have an option to evaluate and approve the documents, we request you to contact the given email ID: inbound-appeals@amazon.com mentioned in performance notification for further investigation."
Thank you for reaching out on the forums. The forums community and I are here to support you.
April
Seller_PsuNGmqpeVIGh
Hi April, thank you for responding. I still have not heard anything and no payment disbursements and no way to send inventory for the crucial 4th quarter. Could you please contact the appropriate department regarding my account?
It would be much appreciated!
April_Amazon
Hello @Seller_PsuNGmqpeVIGh,
I do understand your concern and frustration during this process.
With the assistance of an internal team, I see you have provided documents on November 3rd. This submission is currently under review. I do not have a time frame of when this will be completed, but do appreciate your patience.
You should receive a Performance Notification as soon as the review is complete.
I would like to hear back from you at that time. I look forward to your response. Thank you for reaching out on the Forums.
April
Seller_PsuNGmqpeVIGh
Please help...I still have not received any answer. I double checked, the documents were sent to them at inbound-appeals email on Oct 9th. I was told this should take 3-5 days on average.
April_Amazon
Hello @Seller_PsuNGmqpeVIGh,
I can see how frustrating this can be, especially when you are having to wait for reviews and more information on additional requirements.
I have reviewed your situation. It looks like you received a NEW Performance Notification on November 13, 2024 titled: Your Amazon.com Seller Account . It seems more information is being requested for the ASIN with the Brand Pokémon. Can you confirm? Are you able to provide the documents?
The ASIN under review during the video verification about October 9th was B0CVPGSMBH. The ASIN under review now, November 13th is B0D723P9J6. Can you please tell me where you are sourcing your items? Are you purchasing from a reputable dealer that is able to provide a Letter of Authorization to sell those brands? Will you be able to provide Supply chain documents for ASIN: B0D723P9J6, Brand: Pokémon?
When reviewing the Account Health Page, there is NEW Received Intellectual Property Complaint from today, November 13th, for even a different ASIN. Can you confirm you are sourcing your items from an authorized distributor?
You have been a Seller for over 10 years. The way you were able to source items 10 years ago may no longer be acceptable today. If you are selling brand name items, you will need valid invoices from the Brand and or a Letter of Authorization from the Brand.
Please review this : Responsible Sourcing documentation request requirements and Supply Chain Standards
I look forward to your response. The Forums and I are here to support you.
April
Seller_PsuNGmqpeVIGh
When reviewing the Account Health Page, there is NEW Received Intellectual Property Complaint from today, November 13th, for even a different ASIN. Can you confirm you are sourcing your items from an authorized distributor?
Regarding the Hover-1 property complaint, the law office that I hired sent them a message regarding that and expect them to remove the complaint soon.
Seller_PsuNGmqpeVIGh
Supply chain documents for ASIN: B0D723P9J6, Brand: Pokémon sent tonight
Seller_PsuNGmqpeVIGh
Seller_PsuNGmqpeVIGh
I received a duplicate performance notification as if they didn't receive my documents requested email that I sent on 11/19. Could you please confirm with them that they received them?
That would be so appreciated!
