What do you think about being given a 1 star review without a convincing reason
I want to share some bad experiences and opinion, and discuss with you all sellers. meantime hope Amazon will take this issue seriously.
Last month, I met a buyer sent a message after he/she received the product, the message told me there's some quality problem and threaten to get full refund without returning, or gave 1 star on both seller profile and product listing. but no detail and pictures. I agree to give all money back but return the product. then my listing get a 1 star review. it's a disaster for a new listing. I appealed but Amazon did nothing for it.
I think Amazon should process 1 start review carefully and cautiously, must there is reliable season.
To my surprised, i found some buyers are professional 1 star reviewers!!!!!
Did you meet this issure?
The first picture is the buyer who give 1 star to my listing. others are found someone's listing.
What do you think about being given a 1 star review without a convincing reason
I want to share some bad experiences and opinion, and discuss with you all sellers. meantime hope Amazon will take this issue seriously.
Last month, I met a buyer sent a message after he/she received the product, the message told me there's some quality problem and threaten to get full refund without returning, or gave 1 star on both seller profile and product listing. but no detail and pictures. I agree to give all money back but return the product. then my listing get a 1 star review. it's a disaster for a new listing. I appealed but Amazon did nothing for it.
I think Amazon should process 1 start review carefully and cautiously, must there is reliable season.
To my surprised, i found some buyers are professional 1 star reviewers!!!!!
Did you meet this issure?
The first picture is the buyer who give 1 star to my listing. others are found someone's listing.
26 respuestas
Michelle_Amazon
Hello @Seller_LBQZt4wWsFSsy,
I am sorry to hear that the customer gave you a one star review for making them return the product. As you should have the proof that they stated they would do this in your buyer seller messaging, please create a case with a link to that message so you can show that they said this was going to happen if they didn't get to keep the product.
Please provide the case ID if you need help after they fully investigate.
Thanks,
Michelle
Seller_LBQZt4wWsFSsy
Hi @Michelle_Amazon,
Glad to get your help!
Order: 112-7395815-1510609
Case ID : 15411538091/ 15461394061
Complaint ID: 15422009791(reporting the violation)
Message pictures are as follow:
(more informations please let me know,TKS!)
Kind regard！
Michelle_Amazon
Hi @Seller_LBQZt4wWsFSsy,
Thank you for providing the information. I am looking into this and will follow up when I have more information.
Have a great weekend!
Seller_LBQZt4wWsFSsy
Morning @Seller_RjiirawEkjS3a,
Is there any updates about this case?
Thanks!
Have a good day!
Michelle_Amazon
Hello @Seller_LBQZt4wWsFSsy,
I am still waiting for a reply from the team, but have asked for an update, which I hope to have soon. I will update you as soon as I hear back.
Thanks for your patience!
Seller_LBQZt4wWsFSsy
Hi @Michelle_Amazon,
Got it!
Any more imformation you need please let me know, thanks!
Have a good day!
Michelle_Amazon
Hi @Seller_LBQZt4wWsFSsy,
The team replied back and let me know that they are investigating the issue. They may not provide us with an outcome due to confidentiality issues, but know that they will be looking into this and will take action they feel it is necessary.
I hope you have a great weekend!
Michelle
Seller_LBQZt4wWsFSsy
Morning @Michelle_Amazon,
Thanks a lot for all you did.
what's the meaning of it, "the team will take action when they feel it is necessary"?
Does the buyer's message not expressed clearly enough？
Or should I surrender to the threat？
This 1 star review is unfair and against the rules!
And it has a significant impact for my new listing！
I believe Amazon will take a right action for this case as soon as possible！
Have a good day!
Michelle_Amazon
Hi @Seller_LBQZt4wWsFSsy,
Please know that they are still reviewing, I just can't share any outcome due to confidentiality reasons, so all I can say is that they will take any action they feel is necessary.
While I can't share the outcome, continue to watch the listings and if you do not see any action in another week, please let me know so I can look further into this.
Thanks for your understanding!
Michelle
Seller_LBQZt4wWsFSsy
Hi @Michelle_Amazon,
Got it, thank you very much!
Look forward to good news！
Have a good day!
