Error message when I go to sell
When I go to sell something I get an error message as follows:
Problem with your Seller Account
Our records indicate that you are not authorized to access this feature.
Return to your Seller Account
I have hit the "reactivate my account" button a hundred times and my acocunt is in "healthy" status.
Any advice? Thanks!
Error message when I go to sell
When I go to sell something I get an error message as follows:
Problem with your Seller Account
Our records indicate that you are not authorized to access this feature.
Return to your Seller Account
I have hit the "reactivate my account" button a hundred times and my acocunt is in "healthy" status.
Any advice? Thanks!
38 respuestas
Seller_OvL8C4BJWiuS9
Is your account suspended or deactivated? Need more information.
Seller_2Vm2QkZD2fIZB
From ten years ago? No. I believe one guy wanted to return one of the items or had an issue with the semantics of the ad. I remember the harmonica was under $10 and I think I mislabeled the brand (although it was clear on the picture). But as I recall my violation was slowness to respond I think
Seller_2Vm2QkZD2fIZB
As I think about it - it might have been there was a small missing part - like a $3 value part - and I would have happily looked for it and sent it or reimbursed the guy but by the time I got to it Amazon had refunded him (and took the money to refund him from me). Does that sound right? Anyway, I am a very good person and would never cheat anyone and this is pretty shortsighted and unfair to me as a seller.
Seller_OvL8C4BJWiuS9
Without the actual reason for the deactivation, there really isn't anything can do to help you. Was it really that you were slow in responding? Was it a intellectual property violation? Was it due to copyright infringement?
Amazon isn't usually forgiving if a violation or deactivation isn't handled properly or in a reasonable amount of time.
Is there a way to create a case?
Seller_2Vm2QkZD2fIZB
I created a case several times over the past ten years - I've spent dozens of hours on this. There was nothing seriously wrong in either case and the sales were both for low value items. I have an impeccable record on other sales sites like Ebay (for over ten years) and Facebook Marketplace (for two years). Do you know what email address the deactivation would have come from so I can look for it that way?
Seller_OvL8C4BJWiuS9
It would be under performance notices in your seller account, from Amazon.
Seller_2Vm2QkZD2fIZB
Thank you. This is why I feel there is a technical glitch in my account. Because all performance notices are "N/A" in my account and when I select the reactivate my account button. I see something that says "You must successfully address all issues below to qualify for account reactivation." but then there is nothing listed. Given that my "violations" were incredibly small ten years ago I think there is something technically wrong here but I dont know who to contact to address it? Thanks.
Seller_2Vm2QkZD2fIZB
This is what I mean (the attached screen shots)
Seller_hZ409bHSOTHe1
Amazon is not the best marketplace place for second hand goods. Even selling used book is becoming difficult with publishing companies demanding their perpermission to resell their products. I would stick to another marketplace.
Seller_teJJS3Io16ofw
If the issue was buyer fraud and it has been 10 years you are not likely to be able to get your account reinstated. Amazon has been cracking down on sellers and misrepresenting an item and that falls in that category.
With Amazon, you get one account/lifetime and it appears that your issue is permanent. Amazon doesn't care about your success on another selling site - they only care about who is selling to their customers and even then they still axe sellers with accounts in good standing.
I would stay where you are being successful and not seek Amazon as it is not likely to work. You can try on the account health tab to contact a representative regarding your selling account but I'm guessing they won't have much more information
Best of luck
Seller_2Vm2QkZD2fIZB
Thank you. To be clear, I am suggesting BUYER fraud. Not SELLER fraud of course - any mistakes I made (which I believe was just a delayed response - were not intentional nor malicious.
Seller_teJJS3Io16ofw
I meant seller fraud not buyer fraud.
Seller_pootVNHKSNlxk
Jaijai_AMZ_136
Hi @Seller_2Vm2QkZD2fIZB,
This is Jaijai from Amazon to provide more support on your end.
From your earlier narration, I understand that you are encountering issues with your account being deactivated.
Due to limited access, we are unable to advise on the next steps.
We suggest you to open a case and describe your scenario in detailed. This way, you will allow the relevant team to investigate and revert as soon as possible for your necessary assistance.
In the case your account issue seems to be dated since 10 years back. This might led to the missing performance notification issue that you are currently facing. I will assist to handover your case to the relevant team for further assistance on the missing notification.
Meanwhile, do monitor your performance notification closely for upcoming communications or you may contact us again via this thread.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Thank you,
Jaijai
Seller_g7PbGX1YRsgM8
Download Firefox as use that instead of google or other software.
Sonny_Amazon
Hey there @Seller_2Vm2QkZD2fIZB,
This is Sonny from Amazon checking on the thread for you as well, considering the error messages you have been experiencing.
First off, to open a "Get Help" case and describe your issue you can follow this link:
https://sellercentral.amazon.com/help/center
Additionally, I can confirm this request has been forwarded to the correct teams as additional follow up is needed.
As a best practice, continue to monitor your performance notifications while we research this further.
We understand that this issue is important to your business and we will provide an update as soon as additional information is available.
Best,
Sonny
Seller_2Vm2QkZD2fIZB
Can anyone please help me? I am stuck and in a position from which there is no way forward. I think there is a technical glitch at amazon and it may need to be resolved at Amazon's end but I don't know how to reach anyone for this? Thanks!
