inbound-appeals@amazon.com
I received a request for a video call verification. I completed that. I submitted all of the documentation that was requested (on an ASIN that I do not sell anymore) on Oct 9th and have not heard anything yet. I cannot send anything into FBA, but can merchant fulfill. I have many pallets to send in for the Christmas season!
Help someone!!
inbound-appeals@amazon.com
I received a request for a video call verification. I completed that. I submitted all of the documentation that was requested (on an ASIN that I do not sell anymore) on Oct 9th and have not heard anything yet. I cannot send anything into FBA, but can merchant fulfill. I have many pallets to send in for the Christmas season!
Help someone!!
18 respuestas
April_Amazon
Hello @Seller_PsuNGmqpeVIGh,
"I received a request for a video call verification. I completed that. I submitted all of the documentation that was requested (on an ASIN that I do not sell anymore) on Oct 9th and have not heard anything yet."
I understand how frustrated and concerned you are waiting for information from your verification call. I would like to be able to assist with information and maybe status.
Please provide the Case ID, ASIN or a Performance Notification. With that information and the assistance of an internal team, I have more ability to review your specific situation.
I look forward to your response. Thank you for reaching out on the forums.
April
Seller_PsuNGmqpeVIGh
Hello April_Amazon,
Below is the performance notification and I also opened a case to follow up, the case ID is 16531977401.
Thank you for joining the video call on 10/07/2024. To complete your identity verification, provide the following information:
-- A valid government-issued photo identity document. The document must include full name, date of birth, ID number, expiry date, signature of the bearer if applicable, and country of issuance or country of citizenship.
-- Bank or credit card statement. The document must include the full name of the individual or of the business, residential or business address, issuing bank information and the records related to the purchase of the ASIN under review.
-- In case of having a registered business, the registration document must be uploaded. The document must contain name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the issuing authority, business address, date of incorporation, status of the business and signature of the legal representative (electronic signature is acceptable).
-- Supply chain documents such as invoices and receipts that include the item's description, quantities, supplier’s name, supplier phone number, supplier address, and website. You may remove pricing information, but the rest of the document must be visible.
Note: The mentioned documents must be authentic, unaltered and sent only in PDF, JPG, PNG or GIF format.
ASIN: B0CVPGSMBH;
What happens if I do not send the requested information?
If you do not provide the requested information within 3 business days, or if your verification is not successful, we may not allow you to sell on Amazon.
We are here to help
If you have questions about the content of this message, contact us at inbound-appeals
Seller_PsuNGmqpeVIGh
I received a duplicate performance notification as if they didn't receive my documents requested email that I sent on 11/19. Could you please confirm with them that they received them?
That would be so appreciated!
April_Amazon
Hello @Seller_PsuNGmqpeVIGh,
I see you are still struggling with this issue and I can understand how frustrating this can be. When there are multiple requests for information on different ASIN's it can be confusing.
After an in-depth review, my suggestion for now would be guiding you to respond to the Performance Notification from 11/23/2024 for a different ASIN (B0D723P9J6). The information you need to submit is:
- -- Bank or credit card statement. The document must include the following information: The full name of the individual or the business, residential, or business address. It must also include the information of the bank that issued the statement and the records related to the purchase of the ASIN under review.
- -- Proof of delivery, bill of lading, import and export documents, customs clearance documents and authorization letters from brands and licensed brand distributors are other examples of documents that may be requested.
- -- Order confirmation, order shipping, or fulfillment update documents for all the orders placed for the ASIN in question and its quantities.
I did look at the documentation you provided for ASIN: B0D723P9J6 - I have a couple of questions. I see two invoices, yours plus the supply chain. The bank statement is heavily redacted with the only payment viewable being a Zelle. You may need to provide some context to that payment. Also requested was the order confirmation and proof of delivery. As the ASIN under review is a Brand Name item, do you have a Letter of Authorization to provide as additional verification you had the permission from the Brand to sell that item?
The reason I believe you are receiving what seems to be duplicate performance notifications would lead me to believe more information is required. Please make sure you provide exactly what was requested: Bank or credit card statement, Proof of delivery, Order confirmation.
Please review: Responsible Sourcing documentation request requirements and Invoice requirements for appealing a policy violation
I hope this information will guide you to a successful submission.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
Seller_PsuNGmqpeVIGh
Hello April, thank you for your reply, it really helps make things more clear on what is needed.
I have answered your questions below:
"I did look at the documentation you provided for ASIN: B0D723P9J6 - I have a couple of questions. I see two invoices, yours plus the supply chain. The bank statement is heavily redacted with the only payment viewable being a Zelle. You may need to provide some context to that payment."
My answer: That is the payment to the owner of Tate Enterprises showing on the invoice on 9/3 in the amount of $2.000. Do you need additional information on that?
"Also requested was the order confirmation and proof of delivery."
My answer: You will see on the bottom left on the invoice from Tate Enterprises under the PAID IN FULL "Customer pickup on 9/5/24".
As the ASIN under review is a Brand Name item, do you have a Letter of Authorization to provide as additional verification you had the permission from the Brand to sell that item?
My answer: No, as the asin was not restricted for me requesting such a document through the Amazon add a product. This asin was purchased from a large distributor that did not restrict from purchasing. In my experience from the last 11 years buying from distributors, they will place restrictions on buying certain brands if the brand requests it. They do not have any restrictions on Pokemon from this distributor.
I am sure that I could request such a document from the distributor as I have an account through them as well.
Please let me know if any further clarification or any additional information is needed.
Seller_PsuNGmqpeVIGh
Hello, I emailed Pokemon at supportteam at pokemon to see if a letter of authorization to sell is possible. I have also forwarded the actual email to inbound-appeals. Here is their response:
From: Pokémon Support
To:
Sent: Monday, November 25, 2024 at 07:18:23 AM EST
Subject: [Pokémon] Re: Letter of Authorization to Sell
Header Image
##- Please type your reply above this line -##
Your request (2504388) has been updated. To add additional comments, reply to this email.
Agent_Alessia (Pokémon Support)
Nov 25, 2024, 04:18 PST
Hello Rebecca,
Thank you for contacting Pokémon Support!
We are unable to provide the type of document that you are requesting. All items necessary to sell our products are provided by distributors. Letters of authorization are often requirements of other websites to sell our products, but The Pokémon Company International does not require them or offer them.
Sincerely,
Agent_Alessia
The Pokémon Company International Support Team
April_Amazon
Hello @Seller_PsuNGmqpeVIGh,
I see you are asking about ASIN B0D723P9J6. I understand how frustrating this is for you. I also looked at your most recent Performance Notifications. Have you read the notification from 11/27/2024? It looks as if the appeal was successful. Can you confirm? This looks like very good new as funds are released and from what I have verified your account looks normal.
I only see 1 violation on the Account Health Page for Counterfeit without a Test Buy.
Are you able to provide the invoice for this item? It looks as if the first submission was unsuccessful. Make sure your invoices are original and legible.
Please review: Invoice requirements for appealing a policy violation
I am very happy your documents have been accepted and your account is in the normal selling status!
If you need any additional assistance, please reach out.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
Seller_PsuNGmqpeVIGh
Hello,
Yes, as of 10am this morning the restrictions were released! Thank you so much for your help, I can breathe now and enjoy my holiday :)
Regarding the Counterfeit without a test buy, the law office that is representing me is working with Hover-1 to remove that and is waiting for their response. I have removed the item from the Amazon catalog and will no longer sell it as well as I don't want any further issues with my account.
April_Amazon
Hello @Seller_PsuNGmqpeVIGh,
Thank you so very much for posting this great news!!
It is such a pleasure to hear a success story. If there is anything else you need assistance with, just reach out. I hope your holiday selling season is amazing.
Always happy to help. The Forums and I are here to support you.
April
