What do you think about being given a 1 star review without a convincing reason
I want to share some bad experiences and opinion, and discuss with you all sellers. meantime hope Amazon will take this issue seriously.
Last month, I met a buyer sent a message after he/she received the product, the message told me there's some quality problem and threaten to get full refund without returning, or gave 1 star on both seller profile and product listing. but no detail and pictures. I agree to give all money back but return the product. then my listing get a 1 star review. it's a disaster for a new listing. I appealed but Amazon did nothing for it.
I think Amazon should process 1 start review carefully and cautiously, must there is reliable season.
To my surprised, i found some buyers are professional 1 star reviewers!!!!!
Did you meet this issure?
The first picture is the buyer who give 1 star to my listing. others are found someone's listing.
What do you think about being given a 1 star review without a convincing reason
I want to share some bad experiences and opinion, and discuss with you all sellers. meantime hope Amazon will take this issue seriously.
Last month, I met a buyer sent a message after he/she received the product, the message told me there's some quality problem and threaten to get full refund without returning, or gave 1 star on both seller profile and product listing. but no detail and pictures. I agree to give all money back but return the product. then my listing get a 1 star review. it's a disaster for a new listing. I appealed but Amazon did nothing for it.
I think Amazon should process 1 start review carefully and cautiously, must there is reliable season.
To my surprised, i found some buyers are professional 1 star reviewers!!!!!
Did you meet this issure?
The first picture is the buyer who give 1 star to my listing. others are found someone's listing.
26 respuestas
Michelle_Amazon
Hello @Seller_LBQZt4wWsFSsy,
I am sorry to hear that the customer gave you a one star review for making them return the product. As you should have the proof that they stated they would do this in your buyer seller messaging, please create a case with a link to that message so you can show that they said this was going to happen if they didn't get to keep the product.
Please provide the case ID if you need help after they fully investigate.
Thanks,
Michelle
Michelle_Amazon
Hi @Seller_LBQZt4wWsFSsy,
The team stated they will investigate, however, they will not provide me the outcome due to confidentiality reasons. Unfortunately, I have done all I can and the final decision is up to the communities team. I have provided them all of these product reviews as well, but again, I cannot make them remove any reviews.
Thank you for your understanding.
Michelle
Seller_LBQZt4wWsFSsy
Hi @Michelle_Amazon,
I do appreciate all you did!
I'll keep track of this case，and hope the investigate-team do right judgement ASAP!
Have a good week!
Michelle_Amazon
Hi @Seller_LBQZt4wWsFSsy,
I will update you as soon as I have more information.
Have a great weekend!
Michelle_Amazon
Hi @Seller_LBQZt4wWsFSsy,
I have escalated this issue multiple times and their final decision is that they will not remove the review. They stated that it is not out of compliance each time and that they will not review this again. I am sorry that I cannot do more, but thank you for your understanding.
Regards,
Michelle
Seller_LBQZt4wWsFSsy
Hi @Michelle_Amazon,
There is another evidence to prove that this buyer “Quantumx” profited from misusing platform policies（FYI the picture）
This buyer always ask for money back and not return by threatening to give negative reviews, if seller refuse，the buyer left 1 start review；if seller compromises，the buyer may left 5 star review. These reviews are not objective and fair, so many false reviews not only is ham for Amazon's value，but also is violation of some law!!
Hope this is helpful for you to deal with my case!
Have a good day!
Michelle_Amazon
Hello @Seller_LBQZt4wWsFSsy,
Happy New Year! I apologize for the delay in getting back to you as I was out of the office for the holidays. I have reached out to the team for one final review, but know that after this time, their answer will be final and they will not review my request again.
I will follow up when I have an update.
Michelle
Seller_LBQZt4wWsFSsy
Hello @Michelle_Amazon,
Happy New Year! I turst you had a wonderful holiday!
OK, final review, but the team should give a fair result when facing the fact. the
behaviour of buyer is ruinous!!! isn't it?
Thank you for following it!
Have a good day!
Michelle_Amazon
Hi @Seller_LBQZt4wWsFSsy,
While I understand it is frustrating, it's only the specific team that I have reached out to that can make the change. I have asked for this to be reviewed again, as last time they told me it was their final time looking into it, however, I am still waiting for an update, but will let you know as soon as I have one.
Have a great weekend!
Michelle_Amazon
Hi @Seller_LBQZt4wWsFSsy,
Unfortunately, our team does not make the decision on these issues, but know that I have asked them to take another look and hope to have an update soon.
Thanks for your patience and I hope you have an amazing weekend!
Michelle
Seller_LBQZt4wWsFSsy
Morning @Michelle_Amazon,
Thank you for asking your team to take another look it.
I believe that our efforts have not been in vain.
Have a amazing day!
Michelle_Amazon
Hello @Seller_LBQZt4wWsFSsy,
The team has completed their review and they do not share the outcome due to confidentiality reasons. Unfortunately, I will not be able to request further review as we have gone as high as we can.
Thanks for your understanding,
Michelle
